#dan-express
sour vessel
@sullen ridge that does seem strange! I'd suggest contacting our support team with the acct_xxx ID of this account.
if you have that ID handy I can take a quick look.
sullen ridge
I've done this yesterday morning. It's been passed to email and no follow up. They seem stumped
sour vessel
ok but I don't think coming here will help, I have no context
if you have the ID, happy to take a look
sullen ridge
acct_1JjS9RPTcmq6LLRm
Thanks so much!
I've had my developers check it's not something we've done wrong our end. Their fairly confident it's not - but you obviously know the API 1000x better so you may see an issue immediately that we can fix our side?
sour vessel
yeah that's weird, the Person object on the account is US-based somehow
I doubt it's anything on your side since this is all a hosted Stripe surface
sullen ridge
Well we push some countries to express and others to standard. And I know we had something weird like this with Malaysia because Stripe wouldn't allow us to provide them with an Express account.
So I know there is some custom direction going on. But our team are pretty sure there is nothing on our side pushing her to a US account.
Is there anything you can suggest that would help her sign up in a way that will let her reset the Person object back to Italy?
sour vessel
my guess is something like that person has a different Express account and entered US details there and those were shared with this account(since we try to share the legal entity between accounts)
I really don't know anything about this, our support team should be able to help and escalate things.