adasli-3ds-disappears | Stripe Developers | Page 1

prime hedge Oct 12, 2021, 2:32 PM

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north stag Oct 12, 2021, 2:32 PM

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Hey Toby! What a nice name

prime hedge Oct 12, 2021, 2:35 PM

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Hey 👋 Thanks!!

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If you could bear with me a moment I'll get back to this thread as soon as I can.

north stag Oct 12, 2021, 2:35 PM

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Ok, thanks!

silver drift Oct 12, 2021, 2:44 PM

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@north stag can you share the id of an example setup intent?

north stag Oct 12, 2021, 2:45 PM

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a real prod one?

silver drift Oct 12, 2021, 2:48 PM

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any one exhibiting this issue

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but a real one would be better, yes

north stag Oct 12, 2021, 2:49 PM

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seti_1Jjl1EKfdyeE4c7i8YJZfHxp

silver drift Oct 12, 2021, 2:50 PM

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thx, looking

north stag Oct 12, 2021, 2:50 PM

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thanks

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According to the user agent the customer is using Safari 15. I tried to do the same on my account and it didn't seem to be a problem

unreal verge Oct 12, 2021, 3:01 PM

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@north stag I looked and this just seems like an error with the issuing bank(there was a generic error when we tried to contact them as part of the 3D Secure v2 protocol to get the details for what to show in the prompt).

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you can only really ask the customer to try a different card and have them contact their bank to ask why their card was unable to be processed. Unfortunately this happens sometimes with 3D Secure, issuers and banks can have problems or outages.

north stag Oct 12, 2021, 3:03 PM

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Ok, thanks a lot! This was really helpful.

#adasli-3ds-disappears