aksharj-SCA-popup | Stripe Developers | Page 1

novel seal Oct 12, 2021, 12:36 PM

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Hey 👋 are you seeing this behavior in live or test mode?

naive bison Oct 12, 2021, 12:37 PM

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live mode

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we also have the used the credit card for other transactions and know that it works

novel seal Oct 12, 2021, 12:41 PM

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Gotcha, do you have a request ID or PaymentIntent ID from an occurrence of this?

naive bison Oct 12, 2021, 12:43 PM

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yes, here are the request ids

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req_ZkeGA7Q2MlNC8y

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the above one is for /v1/subscriptions

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and next request id for /v1/payment_intents/pi_3Jjk8HHCqAocHUR80VZzwy is req_rFg5faUrfuBtvQ

novel seal Oct 12, 2021, 12:46 PM

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Thanks, taking a closer look!

naive bison Oct 12, 2021, 12:47 PM

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awesome, many thanks

novel seal Oct 12, 2021, 12:59 PM

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Thanks for your patience. Based on what we're seeing we think this is an error being returned by the bank, could you please check with them as to why it's happening.

naive bison Oct 12, 2021, 12:59 PM

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thats kind of strange, we regularly use the card for other online payments and see if works fine.

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the popup opens for a fraction of second and closes automatically

novel seal Oct 12, 2021, 1:04 PM

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Yeah, when the popup opened and we reached out to the bank to collect the information to populate it with, we received an error back. Therefore we don't know what to display and close the popup.

naive bison Oct 12, 2021, 1:05 PM

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ah ok, got it. thanks for this, could you share what error you git from bank, may be that might help in quick resolution of the issue

novel seal Oct 12, 2021, 1:09 PM

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We received error code 08 (No Card record):

https://docs.3dsecure.io/3dsv2/specification_220.html#attr-ARes-transStatusReason

naive bison Oct 12, 2021, 1:11 PM

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ok, many thanks for additional information on this

#aksharj-SCA-popup