Erin-dispute-error | Stripe Developers | Page 1

grave wagon Oct 11, 2021, 5:28 PM

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Hello! What kind of error are you seeing?

remote marsh Oct 11, 2021, 5:29 PM

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just says retry for every screenshot i try to add

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"error uploading file"

grave wagon Oct 11, 2021, 5:32 PM

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Let me see what I can find on my end... do you have an ID of the dispute that I can look up on my end

remote marsh Oct 11, 2021, 5:32 PM

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where would i find that info?

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pi_3JfopIJdXAYor6aB0ni9Dhig

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is that it? i have two

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pi_3JXcWdJdXAYor6aB1FS5AGsa

grave wagon Oct 11, 2021, 5:33 PM

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That works! give me a minute

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It looks like the images you're using are a specific kind of PNG file that we can't handle - try converting the images to jpgs and see if that works

remote marsh Oct 11, 2021, 5:37 PM

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do you know how i would do thst lol

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its screenshots i took

grave wagon Oct 11, 2021, 5:38 PM

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There are multiple ways of doing it - best thing would be for you to follow a guide like this: https://www.canto.com/blog/convert-png-to-jpg/
If that doesn't work, you can google "convert png to jpg" to find other solutions

Canto

Convert PNG to JPG – A simple conversion guide

Convert PNG to JPG to boost your company’s webpage or to make an image file smaller. The more manageable sizes of JPG have incredible benefits.

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