johnm-balance-transfer | Stripe Developers | Page 1

floral scarab Oct 11, 2021, 4:00 PM

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hello! can you share the request ID for that? can look

undone terrace Oct 11, 2021, 4:00 PM

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the balance object is this currently

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req_Capjauxx2MSoMs

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balance object

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<com.stripe.model.Balance@1863609150 id=> JSON: {
"available": [
{
"amount": 1411445,
"currency": "usd",
"source_types": {
"bank_account": 246305,
"card": 1165140,
"fpx": null
}
}
],
"connect_reserved": [
{
"amount": 0,
"currency": "usd",
"source_types": null
}
],
"instant_available": null,
"issuing": null,
"livemode": false,
"object": "balance",
"pending": [
{
"amount": 1445607,
"currency": "usd",
"source_types": {
"bank_account": -191745,
"card": 1637352,
"fpx": null
}
}
]
}

floral scarab Oct 11, 2021, 4:11 PM

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that would be the balance object, can you share the request ID for the eventual transfer you are making that is failing?

undone terrace Oct 11, 2021, 4:33 PM

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req_Capjauxx2MSoMs

floral scarab Oct 11, 2021, 4:48 PM

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if I'm reading this right, you used the $550 ACH charge to fund this $550 transfer

but the $550 Charge had a Stripe fee on it for $4.40 so your Platform got net $545.60 but you are trying to create a $550 Transfer out of $545.60

undone terrace Oct 11, 2021, 4:50 PM

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Yes... does that matter .. the available balance should cover that amount

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I think the issues here is my company needs to understand this whole balance concept. For our beta, we do not want to charge the customer for the stripe fee. We will cover it. We were told this would come from the attached checkign account.

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So, transfer the $550 , and take the stripe from the stripe available balance, of debit the attached bank account for the stripe fee.

floral scarab Oct 11, 2021, 4:56 PM

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debit the attached bank account for the stripe fee.
that wouldn't be how it works so this won't be possible

and

transfer the $550 , and take the stripe from the stripe available balance,
your available balance is >550 but you have a negative pending ACH balance as well

and Stripe takes both into account (esp if pending is negative) so 246305 - 191745 = $545.60 so really, that is the ACH Balance you have to Transfer with which is why it won't work

undone terrace Oct 11, 2021, 5:02 PM

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Ohhhhhhhhhh.... Yea... this is not how it was explained to me. So, If we are going to cover the fee's ourself... we are going to have to create a dummy customer, have charges created to this customer to create a stripe balance to will cover the difference ...

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when I say dummy customer, it would be someone from my company... setting up the same bank account used on the stripe account and creating a charge to pre-fund an amount to cover our fees...

floral scarab Oct 11, 2021, 5:05 PM

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or top ups to keep a balance in your platform account
or charge > 550 to cover for fees

undone terrace Oct 11, 2021, 5:05 PM

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how can I do a topup ? I don't see that available in the dev environment... that is what I really want to do

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says no top ups in test

floral scarab Oct 11, 2021, 5:08 PM

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ah yeah forgot that, I haven't touched top ups much

undone terrace Oct 11, 2021, 5:09 PM

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Ok... I think you have answered my questions. So to recap.. on balances... actual available balance for ach transfer is available bank balance + pending bank account balance (negative number) = funds available for ach transfer

floral scarab Oct 11, 2021, 5:11 PM

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yep

undone terrace Oct 11, 2021, 5:13 PM

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Alright ... I appreciate your help. Managers think this is so easy ... fail to factor in for fees .... and availability schedules. They think it is realtime

#johnm-balance-transfer