Max-sofort | Stripe Developers | Page 1

plain star Oct 11, 2021, 10:58 AM

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@sweet raft it can mean the customer is abandoning or opting not to pay yes, hard to say. Do you have an example PaymentIntent pi_xxx where this happens?

sweet raft Oct 11, 2021, 10:59 AM

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pi_3Jj7r6BZP4atcfhr0TRhowKV

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pi_3Jj2ahBZP4atcfhr19ob664h

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pi_3JhfolBZP4atcfhr1Jvuk59t

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These all have the same result

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three different customers

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Do you have any idea?

plain star Oct 11, 2021, 11:03 AM

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there's nothing really on our side except SOFORT telling us the customer aborted the transaction

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if the customers are telling you they are definitely authenticating and have screenshots/videos of doing it or so one, then you could write to https://support.stripe.com/email and we can try to dig into what might be happening.

sweet raft Oct 11, 2021, 11:05 AM

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So I should have implemented everything correctly and it seems like the customer just aborted during checkout?

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Ok so I have to do some research with my customers and do some follow up

#Max-sofort