#visualmagic-migrations

1 messages · Page 1 of 1 (latest)

mystic beacon
#

hello! you'd need to reach out to Stripe Support (https://support.stripe.com/contact) .

You must be logged into your Stripe account in order to utilize the form. Under ‘What do you need help with?’ You should see an option that states ‘Data Migrations’.

unknown.png
viral lily
#

Thanks Alex, I guess I did that but they escalated me to email. (and nothing from then).

I need some direct communication with the migration team as we will need to choreograph the migration so there is no impact to the 4500 active subscribers.

#

I need help, and that requires some direct communication please. I did see someone with the same issue resolved this before using IRC. I thought this was the replacement for that.

mystic beacon
#

We don't have the necessary tools to help with your migration here. I'd suggest following up via email with regards to your request. The team is based in the US so there's going to be some delay in their response if you send a follow up now

viral lily
#

Seems everyone is passing me along...
That's difficult in a high value sale where the webhook switching needs to sync perfectly with a subscription and user migration.

How can this be possibly co-ordinated via Email?

Do you know if the migration team - when they finally reply - has the option to work side by side on this?

We (and you) are a large company. Surely we can pay for this service. It's essential.

mystic beacon
#

For context, the migration will only copy the customers and saved payment data between Stripe accounts. We cannot migrate subscriptions or subscription logic.

If you have subscriptions that you want to replicate on your account, this can be done via the API by creating the appropriate pricing plans, and then adding subscriptions with proper arguments to the newly created customer objects.

Specifically, you will need a list that has each active subscription, the next billing date, the pricing plan, and the customer that subscription is associated with. From there, you can loop over the list, and add a new subscription to each customer--passing the next billing date for billing_cycle_anchor, and prorate=false to be sure the customer isn’t billed incorrectly.

Since you would need to create the subscriptions on your new account, the syncing/timing of switching webhooks would be under your full control

viral lily
#

Well with 60 new members per day, there is some concern about the moment between you copying customers and the next step.

We might get a lot of extra members in that bracket.

So we would need to know the moment of migration, ideally in advance so we can close the site, apply the subscription migration, switch webhooks etc.

#

Also I have some concern about why Stripe has assigned me a unique Product for every single member. And how this will affect things?

mystic beacon
#

hmmm, regarding the migration time/date that's something best discussed with the migration team, i think it should be possible to discuss a specific date but it's not something which i can guarantee.

Sorry but I don't have much knowledge regarding the process and unfortunately no one from that team is around at this time.

#

can you share your account id so that i can look into why a unique product id is being created for every single member?

#

your account id will look something like acct_123

viral lily
#

Sure, checking.

#

Is this conversation public?

#

acct_181QwwCHNjRKrknA

#

This 'many product ids' affects other tools like Profitwell who can not solve that many.

mystic beacon
#

the account id (or any object id) cannot be used to access any sensitive information

#

but feel free to delete it if you feel uncomfortable leaving it here, yes it is a public channel

#

you'd probably want to trace down where/why your application is creating this

viral lily
#

Ok, so this is perhaps a fault of Paid Memberships Pro

#

I'll check at that end, thanks.

#

Well, re: the migration - I guess I just stare at the email and hit refresh, are they ever in here?

mystic beacon
#

You first contacted us regarding migrating your data on 9 Oct is that right?

viral lily
#

Well the concern is that we already signed the contracts, and didn't know that Stripe doesnt do cross country - so we are in the 5 day migration period for the software and need to co-ordinate with Stripe and the dev team urgently.

#

The Live chat staff said, 'oh they are there 24/7'

mystic beacon
#

maybe the live chat staff misunderstood

viral lily
#

hence the query on the days passing

mystic beacon
#

cause 24/7 refers to the live chat staff/general support and not that particular team

viral lily
#

(05:56:33 AM) Jo P.: Stripe is open 24/7 for all channels (email, chat,phone)

#

So then, if this is not the case - how soon can I engage with a team member, please - will Columbus day affect this for example?

#

Also, I am in Australia and it's 3pm Monday here, do you have local people, or will I need to wake up at 2am?

mystic beacon
#

sorry about the confusion, not every team has the capacity for 24/7 support. What i can do here is to flag to the relevant team that you have a 5 day migration period and would need them to respond asap

viral lily
#

Yes please, and I will talk to the buyer and advise them we are doing our best to escalate things.

#

Thanks, I'll pop back in if I haven't heard anything after a little more time.

mystic beacon
#

alright, feel free to reach out again if you have any other questions too!

viral lily
#

Thank you.