#johnrey
willow bloom
hello @fickle fable! unfortunately not, you won't be able to track the transactions included in the payout if you use manual payouts.
because a manual payout is based on the amount, it's not possible for Stripe to track what transactions are included in that particular payout
i'd recommend switching to a longer interval for payouts such as monthly instead if that's possible for you
i believe i previously suggested to add funds to your account balance (on the same date as the monthly payout) to help maintain a "buffer" balance
fickle fable
Yes. I found the thread, let me read it again and I'll come back if I have other questions
This link https://support.stripe.com/questions/difference-between-adding-funds-to-connect-payouts-and-an-account-balance said that I can add balance to "Connect payouts" so I can have funds to transfer to connected accounts but will that balance also be transferred back to the platform bank account in the payout?
willow bloom
yes it will be transferred back to the platform bank account in the payout. it's also the reason why i suggested you "add balance" on the same date as your monthly payout and increase the payout interval. You need to somewhat arrange the timings so that the added balance doesn't get immediately paid out.
fickle fable
This is the docs for the adding balance to the account right https://stripe.com/docs/connect/top-ups#requirements ? Our platform is based in Sweden and will use automatic payout to trace transactions. Perhaps our only option is to increase the payout interval for the platform.
willow bloom
could you share a bit about your business model again?
sorry, it's been a while and i can't be sure if i've remembered your business model correctly
fickle fable
We partner with clubs and the customer pay using our platform. We have an option to pay through cash but we debit the connected account via Stripe for our commission and also return the commission back to the connected account in case of refunds/cancellations.
willow bloom
imo, the problem which you're likely to run into is your platform going into the negative due to connect reserves [0], refunds and disputes.
[0] https://support.stripe.com/questions/connect-reserves-faq
you don't necessarily need to depend on top ups which is currently only available for US platforms
what you can try is to add funds to your “Future refunds or disputes” balance instead : https://support.stripe.com/questions/difference-between-adding-funds-to-connect-payouts-and-an-account-balance
the funds in that balance will only be used to cover refunds, disputes or negative balances from/on your platform account. Funds in that balance will not be affected by automatic payouts i.e. you can continue using automatic payouts and funds in that balance will remain and will not be paid out
i'd still recommend using a longer payout interval though
does what i said make sense?
fickle fable
Yes. My concern is attempt to transfer from Platform to Connected account will fail if the platform does not have enough available balance in which case we have to handle it manually.
willow bloom
unfortunately, it's a bit of a balancing act right now. Something else you can consider is also some kind of queue logic, to queue up and execute transfers when your balance has sufficient funds.
i'd suggest writing in to Stripe Support also to see if you can be added to any beta (when/if it exists) for Top Ups in SE
fickle fable
Okay. Thank you very much.