#Mick Chakrik-payout-reversal

1 messages · Page 1 of 1 (latest)

nimble hound
iron hamlet
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i was told in another thread that the money will be pulled from the platform's balance. but i wonder if it's possible to get the money from the connected account's bank account instead.

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please note that the bank account the money is paid out to is that of the connected account not the platform's payout bank account.

nimble hound
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Can you tell me a bit more about your connect setup? What kind of connect accounts and what kind of multiparty payments are you doing?

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Going to put your other info here as well

when the ACH transaction fails to transfer, are there any fees that Stripe charges the platform account? (like a penalty for failed transaction)? or does the platform just pays fo all related processing fee and wouldn't be given back when transaction fails and the payer got the money back.

iron hamlet
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it's a custom account

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it's a multiple "customer" connected to multiple "connected account"
customers are renters, and connected accounts are landlords collecting rent from renter.

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we use destination charge as a way to create invoice

nimble hound
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Gotcha. Thank you

iron hamlet
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and i'm working on handling when there's a dispute case by renter for payment made to the landlord

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ideally we should get money from the landlord and transfer back to the renter

nimble hound
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Understood. Looking in to this and will get back to you

iron hamlet
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thank you

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transfer reversal is pretty straightforward since the money is still in Stripe's control. payout, however, is a bit unclear. the article i sent did mention a webhook to reverse the payout, but i'm not sure.

nimble hound
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Looking for clarification on this myself

iron hamlet
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please don't archive the thread yet. i'lll be back in half an hour.

nimble hound
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So the doc I linked to lays out what you want to do here:

If the disputed payment was created through the platform using destination charges or separate charges and transfers with or without on_behalf_of, the platform account is automatically debited for the disputed amount and fee. When this happens, the platform can attempt to recover funds from the connected account by reversing the transfer either through the Dashboard or by creating a transfer reversal.

If there is a negative balance on the connected account, Stripe attempts to debit its card issuer account only if debit_negative_balances is set to true.

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So you want debit_negative_balances set to true on the account and to do a Transfer Reversal

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That will attempt to debit the account if reversing the transfer makes their balance go negative

iron hamlet
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i see. that's much clearer thank you.

on to my next question. are there any fee associated with "dispute" case and "failed transaction" case? and who will be charged of those fee?

nimble hound
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Right, looking in to that now

iron hamlet
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thanks again. you are a big help

nimble hound
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As for who will be charged one moment...

iron hamlet
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i believe with destination charge it's probably the platform.

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one very last question is.. is there anyway the platform account (us) can deduct the fee from the renter (payer) before returning the money to their account?

nimble hound
iron hamlet
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understood. thank you.