jayon-tax-texas | Stripe Developers | Page 1

hollow blaze Oct 8, 2021, 6:47 PM

#

@cosmic swan I'd recommend talking to our support team in that case since it's a calculation issue

#

but do you have an example invoice id (in_123) I can look at? I'd like to flag

cosmic swan Oct 8, 2021, 6:51 PM

#

I will share in a bit

#

but I wanted to check if that is something expected or miscalculation?

hollow blaze Oct 8, 2021, 6:52 PM

#

it seems like mis-calculation to me but maybe the sales tax is not 8.25% after all so looking at an example would help

cosmic swan Oct 8, 2021, 6:52 PM

#

invoice number: E9DB890B-DRAFT and this is the invoice ID: in_1JiNzhKy6fGyKH5TBO9TY9LL

#

ok thanks for the response

#

will it possible to raise support ticket?

hollow blaze Oct 8, 2021, 6:56 PM

#

You should write in to support directly: https://support.stripe.com/contact
But I'm looking too

cosmic swan Oct 8, 2021, 7:02 PM

#

Thanks!

hollow blaze Oct 8, 2021, 7:03 PM

#

(we're looking too in case we can figure out what's causing this)

#

@cosmic swan what happens if you try to finalize that invoice?

#

I feel like this happens when you change the customer's address

#

yeah that's the issue you have

cosmic swan Oct 8, 2021, 7:14 PM

#

so we did change the address. But when we created the invoice for the first time, it showed the same tax calculation

hollow blaze Oct 8, 2021, 7:14 PM

#

can you try finalizing first so that we can confirm?

cosmic swan Oct 8, 2021, 7:17 PM

#

ok I will re-test

hollow blaze Oct 8, 2021, 7:17 PM

#

@cosmic swan https://help.avalara.com/Frequently_Asked_Questions/Product_and_Service_Taxability_FAQ/Why_is_the_item_only_80_percent_taxable_in_Texas_%3F we think it's related to this 😅

Avalara Help Center

Why is the item only 80 percent taxable in Texas ?

#

so yeah we've confirmed this so it seems totally normal in principle but nothing in our API says so

cosmic swan Oct 8, 2021, 7:25 PM

#

so this is expected?

hollow blaze Oct 8, 2021, 7:26 PM

#

it seems like it is expected yet

#

I would not have expected this as a developer myself (and I helped design that API shape so I'm surprised). I'm flagging internally as we have to figure out how to provide more information about the math discrepancy I think, but it doesn't look like a bug

cosmic swan Oct 8, 2021, 7:34 PM

#

just created new one with the same address. in_1JiOjhKy6fGyKH5T3seKQLdP Invoice Number : 7BC48345-0001

#

with 8.25% Tax amount should be 0.75, but it is showing 0.6

woeful tide Oct 8, 2021, 7:38 PM

#

Doesn't this still line up with the item being 80% taxable?
Taxable amount: $9.11 * .8 = $7.28
Tax: $7.28 * .0825 = $0.60

cosmic swan Oct 8, 2021, 7:52 PM

#

ohhkay I read that wrong. My bad

#

what other states does it have it like that? any idea?

woeful tide Oct 8, 2021, 8:09 PM

#

Unfortunately I myself have not been able to find much about this. I would reach out to support with this question https://support.stripe.com/?contact=true

cosmic swan Oct 8, 2021, 8:10 PM

#

sure. will do

#

I think I am good to go. Thanks again for the patience!

woeful tide Oct 8, 2021, 8:11 PM

#

Of course. Always happy to help!

#jayon-tax-texas