yifei-account-create | Stripe Developers | Page 1

tacit gazelle Oct 6, 2021, 8:57 PM

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Are you trying to do this in live mode? Whats the request ID?

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https://stripe.com/docs/api/request_ids

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Most likely you should be doing this in test mode

thick glen Oct 6, 2021, 8:59 PM

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we finished testing in test mode already, now just trying to onboard a real customer

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request id is req_H63aps1Fefr32e

tacit gazelle Oct 6, 2021, 9:03 PM

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You need to activate your account first in your dashboard

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If you need help going through that, please contact support: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

thick glen Oct 6, 2021, 9:05 PM

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interesting, when I click on the onboarding link, it automatically redirects to the activated link https://dashboard.stripe.com/account/activated isn't that an indication that activation is complete?

tacit gazelle Oct 6, 2021, 9:07 PM

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You appear to have multiple stripe accounts with similar email addresses, so make sure you're looking at the correct one

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Can you access that request in your logs?

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https://dashboard.stripe.com/logs/req_H63aps1Fefr32e

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Double check the key used for that request matches the account you think it is

#yifei-account-create