#tsahnar-PADS
remote sparrow
Hello, could you elaborate more on the flow you are working on? And your questions?
twilit trellis
Yes! Yesterday we tried to auth a customer with micro deposits in production
this is the setup intent id: seti_1JhFJmDI8A3U6F9i8NVKSCeN - as you can see it is "Pending verfication"
No micro deposits email was sent to the customer. Is it supposed to be sent immediately?
Also in test env, when we try to use a buyer with "+test_email" no email is sent
novel cargo
@twilit trellis to answer your question about the microdeposit email in test environment. Your account needs to be activated, otherwise we won't send that test microdeposit email
twilit trellis
it is activated..
novel cargo
hmmm, this is really odd, can you reach out to Stripe Support (https://support.stripe.com/contact) and provide the same details you gave here, we're going to need some time to look further into this
twilit trellis
I already reached to them
I been waiting for days for an answer on this
I'll appriciate you looking into this. We are supposed to go live with this in a few days with a customer , and it seems that the micro deposits flow is broken.
No mails are send in test and prod. Also I could not get an answer if the micro deposits email supposed to be sent immediately or not. I already talked about this with a few people from support and it becomes very frustrating I must say
novel cargo
oh nooo
sorry about that, let me hunt down that ticket that you have with Stripe Support and i'll make sure it gets to the right people who can answer your question, gimme a second to hunt it down
twilit trellis
Thanks
novel cargo
I've responded to you on that ticket, i've requested the relevant team to take a look at it and they'll get back to you once they have an update
twilit trellis
Thanks, hope someone will be able to help us this time