#brianc-express

1 messages · Page 1 of 1 (latest)

timid trellis
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@hallow maple I believe with email/text them directly too but as a platform you should make sure that you do the same and drive them to provide all the information we need

hallow maple
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Understood. What we are trying to navigate is having the customers contacted by multiple parties (ie. Stripe and us). Can you confirm that Stripe does in fact contact them, and if so, are we (the platform) notified if Stripe sends a text/email to our user? We are trying to avoid duplicate communication. Also, we understood the Connect accounts to be a white label experience of sorts where communication is through the platform. We just need clarity on the process, Thansk!

timid trellis
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I am not entirely sure how/when we contact them, I'd recommend talking to support directly about this https://support.stripe.com/contact. I do think duplicate comms is best. We don't surface in the API anywhere whether we email/text them

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Also, we understood the Connect accounts to be a white label experience of sorts where communication is through the platform
That is a misunderstanding on your end. Custom accounts are a white label experience (you do everything), not Express

hallow maple
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Support doesn't seem to know for sure either :). I understand the Custom/Express. Perhaps you don't understand th question. It's more about the commications, not the customization features.
Are we notified by webhook if a communication is sent to our client from Stripe?

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It's important to know what is being communicated and when so we can provide the best services.

timid trellis
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we do not tell you any of this anywhere in the API, you have no way to know this or plan for this today in code

hallow maple
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OK. But what is the link Stripe support sends the user to add info? Something isn't adding up and we need to understand.

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Support is telling us we need to provide the link to the dashboard? We only have a link to send them to the setup process which

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i would assume allows edits as well.

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If Stripe contacts the customer what are they saying and where are they sending them too?

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It's just unclear

timid trellis
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@hallow maple I understand it's unclear, unfortunately I don't have a firm answer to provide, that's where you need to talk to the support team.

hallow maple
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OK.. We have. They are talking about a link to the "dashboard" for an Express account. Is there a dashboard for an Express account? I have seen one for Standard, but the only link generation I have seen for Express is the link created by the API. Is there something else we are missing? How do we create a link to the Express account "dashboard" via the API? Is it the same as the setup link?

timid trellis
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What do you call "the link we create from the API"? There are 2 completely separate types of link for Express: AccountLinks that you use to go and provide more personal information about the account and LoginLink that you use to view a special Dashboard for Express users

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I know those docs are lacking and don't have clear screenshots/UIs.

hallow maple
normal breach
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👋 Yep, that's also used for express accounts