nickdnk-payment | Stripe Developers | Page 1

pine escarp Oct 5, 2021, 7:43 PM

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@rich crag it's a Live mode real PaymentMEthod, I won't be able to tell you that information here sorry, but yes it's on one of your connected accounts

rich crag Oct 5, 2021, 7:47 PM

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Can you DM me which account it is?

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Or tell me how I can find that iut

pine escarp Oct 5, 2021, 7:48 PM

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I can't, this is a public server, there's no real trust involve, this is sensitive information

rich crag Oct 5, 2021, 7:48 PM

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It’s not supposed to be sent as a connected pm so something is wrong

pine escarp Oct 5, 2021, 7:48 PM

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you will have to work with our support team directly for this

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but it is the id of a PaymentMethod on a connected account

rich crag Oct 5, 2021, 7:48 PM

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Okay then

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Yea I figured as much

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It’s likely the client has somehow ended up in connect mode when creating the payment method. Shouldn’t really be possible but there must be a bug somewhere

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On my end

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(Hopefully)

pine escarp Oct 5, 2021, 7:51 PM

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yep I can hint that this PM was created from a Mobile application (iOS) with the Stripe-Account header client-side

rich crag Oct 5, 2021, 7:53 PM

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Yeah I know. I think our iOS application somehow does not reset its Stripe account property on failed attempts, because I just tried myself in live mode and that worked fine. And cost me like 20 bucks 😂

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Just a quick verification that it’s not something that happens all the time

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Also only happened once so far. The edge case 🥲🥲

pine escarp Oct 5, 2021, 7:56 PM

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yeah looking at your logs for 24 hours, every PM was created on the platform except that specific edge-case.

rich crag Oct 5, 2021, 7:57 PM

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Commence the bug-hunt

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Thanks

pine escarp Oct 5, 2021, 7:58 PM

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good luck 🙂 (confirmed happened still once in 7 days)

rich crag Oct 5, 2021, 7:59 PM

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Still one too many 😂

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Hopefully the user just retried

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Can you tell me if it’s a regular card or Apple Pay?

pine escarp Oct 5, 2021, 8:06 PM

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apple pay

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we're getting in a dangerous territory of "you're pulling information out of me I shouldn't really share"

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we've talked a lot and know your integration but it's more an exception to unblock you unfortunately

rich crag Oct 5, 2021, 8:07 PM

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Cool

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An exception to unblock?

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What do you mean?

pine escarp Oct 5, 2021, 8:08 PM

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I'm making it clear that for questions like this, you will have to talk to our support team moving forward, not publicly on Discord mostly.

rich crag Oct 5, 2021, 8:09 PM

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Yeah I understand, but I don’t understand what you mean by “unblock me”?

pine escarp Oct 5, 2021, 8:12 PM

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I just meant that you wanted to make quick progress to find the bug and I made an exception giving you enough information to help you narrow it down quicker than waiting on support

rich crag Oct 5, 2021, 8:13 PM

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Aha. Unblock as in “not block your progress”… I thought you had blocked me for sharing a live PM and made an exception to unblock (or something)

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But yeah this is enough as it doesn’t really matter which account it is anyway. Flow is the same. It’s probably the callback for Apple Pay errors not resetting the Stripe account property (because I know I do that for regular cards).

pine escarp Oct 5, 2021, 8:14 PM

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yeah sorry that wasn't clear

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unblock is a common word we use at Stripe to say "I'm helping you make quick progress and unblocking you"

rich crag Oct 5, 2021, 8:15 PM

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Haha fair enough. I don’t think the world has caught on to that yet

pine escarp Oct 5, 2021, 8:16 PM

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yeah sometimes I forget what is a Stripe-specific vocabulary and then use it with friends and family and they got "wait what?"

rich crag Oct 5, 2021, 8:18 PM

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Haha. Back to my gym session I must. Cheers.

#nickdnk-payment