#redpanda-subscriptions

1 messages · Page 1 of 1 (latest)

tranquil rain
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@shrewd depot can you share the sub_xxx subscription ID?

shrewd depot
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Sure sub_1JhCD4Gqob0NJqQXuavQSFyH

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I think the webhook trigger came from the 0.00 invoice, but why is the subscription still active even when it's not paid?

tranquil rain
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if it's for $0 it's paid automatically without charging anything, it's for bookkeeping

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but yeah, starting a trial will generate a $0 invoice that's immediately paid. Not really relevant to the specific test you're running but can be confusing

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you can force the payment now through that dashboard page if desired

shrewd depot
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Could you help me find where to do that

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I checked in the subscription menu and the scheduled invoice

tranquil rain
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I linked the invoice above, there should be a button there to charge it

shrewd depot
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I am probably blind. I don't see an option for that sorry

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is it this option?

tranquil rain
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it's Charge Customer, the one that's greyed out

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it's probably greyed out since they don't have a card, as you mentioned at the start

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I think what happens here is the finalisation fails and the invoice stays draft. So you can either add a card to the customer and charge it, or email a link to the payment page where the customer can pay there yep

shrewd depot
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I can also set a trial period on an active subscription to trigger a recharge right? I should have probably done that

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Thank you for clearing up my confusion 😅

tranquil rain
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yep you can set a trial on an existing subscription, for a few minutes in the future, just to simulate and force an invoice