Mathias-SEPA | Stripe Developers | Page 1

scarlet karma Oct 5, 2021, 8:39 AM

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winter stone Oct 5, 2021, 8:58 AM

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@lament cypress this fails as there's a weekly limit of 100,000euro for SEPA by default, you should write to https://support.stripe.com/email for help getting it increased

lament cypress Oct 5, 2021, 8:59 AM

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This doesnt make any sense, we have emitted multiple 100k+ payments over the past weeks.

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I dont have time for this.

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This is going to take 2 days like the last time

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This is outrageous to be honest

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You're ruining our business

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Hello ? I need to figure out why it worked last week and doesnt work anymore this week.

winter stone Oct 5, 2021, 9:17 AM

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@lament cypress there's a limit which needs to be increased. Our support team can help! This Discord channel is not a support channel and is unauthenticated/public.

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if you write to https://support.stripe.com/email I will escalate the case for you(I have all the information I need to kick it off but we need you to email in so the team can get involved).

lament cypress Oct 5, 2021, 9:20 AM

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I just did\

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Look at the answer, support is clueless, who can I contact?

winter stone Oct 5, 2021, 9:26 AM

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well you contacted me! I escalated the case for you. As I said it's about an internal limit, I already got a bunch of context and escalated to the right place for you.

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while I have you, I see you are retrying these payments but you're doing it with an idempotency key, so you're not actually retrying(even if we fixed the limit right now, you'd still get back the same error since the idempotency works by caching the API response); your system should retry failures like this with a new idempotency key to actually get a new result.

lament cypress Oct 5, 2021, 9:31 AM

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This is to guard ourselves against billing a customer twice. I understand the caching issue but I'd rather not have the system silently bill multiple times.

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What do you suggesT?

winter stone Oct 5, 2021, 9:32 AM

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well for now someone will look at this problem and get back to you as soon as possible! For the idempotency thing, you have to retry with a different key or even after we fix the problem you'd get the same error back so you'd have to configure your system to do that.

lament cypress Oct 5, 2021, 9:34 AM

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Yeah no worries I will. Thanks

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When can I expect to get an answer?

winter stone Oct 5, 2021, 9:38 AM

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can't give you a timeframe but I'm actively talking to people about it now and making sure everyone knows the next steps

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so as soon as possible

lament cypress Oct 5, 2021, 9:43 AM

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👍

lament cypress Oct 5, 2021, 10:55 AM

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Hi there -any update?

winter stone Oct 5, 2021, 10:57 AM

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if there's an update it would be shared over email and not here

#Mathias-SEPA