johnrey-balance | Stripe Developers | Page 1

granite isle Oct 4, 2021, 1:44 AM

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hello! it depends, can you share what the "reserve" balance will be used for?

deft mango Oct 4, 2021, 1:47 AM

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We transfer funds from connected account to the platform and vice versa. I would like to make sure there is fund in the available.balance.

granite isle Oct 4, 2021, 1:48 AM

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unfortunately, you can't "reserve" funds used to transfer funds to/from connected account

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to explain a bit more on this....

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the common issue that comes up is that the platform sometimes ends up with insufficient funds to transfer to the connected accounts

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the suggestions that we give to avoid this issue :

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add funds to your "future refunds and disputes balance" - https://support.stripe.com/questions/difference-between-adding-funds-to-connect-payouts-and-an-account-balance - this balance will not be paid out on automatic payouts. But the funds inside cannot be used to transfer to connected accounts

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reduce the frequency of automatic payouts. i.e. Instead of paying out to yourself (platform) daily, switch to a longer interval such as monthly

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some platforms decide to top up the balance used to transfer funds to their connected accounts either slightly before or on the same day that they payout - https://stripe.com/docs/connect/top-ups#settlement-timing. I'd avoid trying to time the top up to land exactly the same day as the payout. You might end up having the top up paid out as well.

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does this help?

deft mango Oct 4, 2021, 1:58 AM

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Yes, thank you. I have another question, I just checked my balance through CLI and wonder why pending.balance is negative?

granite isle Oct 4, 2021, 2:04 AM

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there could be a variety of reasons really

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can you share your account id? i can take a look

deft mango Oct 4, 2021, 2:07 AM

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I'm not sure where to find my platform account id

granite isle Oct 4, 2021, 2:09 AM

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login to this page : https://dashboard.stripe.com/settings/account and there should be small text that starts with acct_ somewhere in the upper right hand side of the page

deft mango Oct 4, 2021, 2:09 AM

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Here it is acct_1IfJGXBpK7TJof4k

granite isle Oct 4, 2021, 2:16 AM

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you forgot to take into account Stripe fees

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lets say for example you have a payment for $100

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stripe charges you $1 (this is just an example amount)

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but you still transfer $100 to your connected account

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so you've made a loss of $1

deft mango Oct 4, 2021, 2:24 AM

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okay. thank you

deft mango Oct 4, 2021, 3:06 AM

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I'm trying to understand this screenshot from the last payout. When I debit the connected account and it does not have the available balance, the fund is reserved in the platform. So it means that I only paid for the Stripe fee and did not receive anything from the connected account?

granite isle Oct 4, 2021, 3:14 AM

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Because your connected account has probably already paid out the funds for that particular payment, when you reversed the transfer, the connected accounts now have a negative balance. For custom/express accounts, the platform is liable for the negative balance on the connected accounts, and Stripe will put a reserve on the platform for the same amount.

This is a good reference for connect reserves: https://support.stripe.com/questions/connect-reserves-faq

deft mango Oct 4, 2021, 3:23 AM

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I created charge using a test card that puts fund directly to the available balance. Will this mean that in my next payout the amount that I am suppose to transfer from the connected account will reflect in the payout transactions?

granite isle Oct 4, 2021, 3:36 AM

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when refunding did you also reverse the transfer? i.e. https://stripe.com/docs/api/refunds/create#create_refund-reverse_transfer

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sorry, actually I'm a bit confused as to what you mean by in my next payout the amount that i am supposed to transfer from the CA will reflect in the payout transactions, perhaps can you rephrase?

deft mango Oct 4, 2021, 3:45 AM

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No I did not refund. What happened is that I transferred fund from connected account to platform but it does not have available balance. I would like to understand the breakdown in the Transactions.

Is the "Payment" the debit amount from the connected account?
The reserve funds is the amount the platform held?
What happened in the "Reserve transaction" screenshot that I sent?

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I'm sorry If I might have asked these questions before. I'll read on the links you sent and try to understand them.

granite isle Oct 4, 2021, 3:52 AM

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The Payment is the funds that you collected from the customer.
The Reserved funds (in the screenshot with 4 transactions) is the amount held by Stripe. The description says Reserved funds because of ...

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the Reserved funds ( in the screenshot with 1 transaction) is the amount released by Stripe back to your available balance, note that the description says Released funds because of ...

deft mango Oct 4, 2021, 3:54 AM

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Now it's clearer. Thanks a lot!

#johnrey-balance