narnau - 3D Secure | Stripe Developers | Page 1

pine zenith Sep 27, 2021, 5:20 PM

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Hello! Yep, the scenario you describe is possible. Card issuers can request 3D Secure for any transaction whenever they want, so your integration needs to handle cases like that and bring the customer back on-session so they can either provide authentication for their existing card or provide a new method of payment.

jolly hazel Sep 27, 2021, 5:23 PM

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Do you know if there is any documentation about that?

pine zenith Sep 27, 2021, 5:25 PM

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What kind of documentation are you looking for exactly? Developer documentation on how to build your integration?

jolly hazel Sep 27, 2021, 5:26 PM

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I mean, I think I have the purchase flow integrated and working ok with the 3DSecure

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Captura_de_pantalla_2021-09-23_a_las_11.14.09.png

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But I'm seeing this error

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And I guess it's related with the scenario I described

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So I would like to know how to deal with this scenario

pine zenith Sep 27, 2021, 5:27 PM

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Can you give me your account ID? You can find it at the bottom of this page: https://dashboard.stripe.com/settings/user

jolly hazel Sep 27, 2021, 5:28 PM

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acct_1HbayPDxVVZMabNO

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This error is shown in a connected account

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connected account: acct_1J51lWRan8eBFVGo

pine zenith Sep 27, 2021, 5:32 PM

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I don't know why that banner is being displayed... I think it might be an error? I recommend you write in to Support and ask them to investigate why that banner is there: https://support.stripe.com/contact/email

jolly hazel Sep 27, 2021, 5:33 PM

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I tried some weeks ago and they didn't help me at all

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That's why I'm asking here again

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At least it seems that you know what are you talking about. I can't tell the same about the other support guys...

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Can you send me some documentation about how to deal with the scenario I ask you about?

pine zenith Sep 27, 2021, 5:37 PM

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Well, that's the thing, it seems like your integration is fine. The banner is talking about declines due to authentication, but you don't have any (click on the See next steps button and it shows no recent card payments).

jolly hazel Sep 27, 2021, 5:37 PM

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For example, this is a case when I guess that this is happening. This customer has a subscription, and when stripe tries to "update subscription" it's not possible. What I have to do in this cases? I'm not finding any examples out there.

pine zenith Sep 27, 2021, 5:40 PM

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Our guide for handling recurring charge failures like this is here: https://stripe.com/docs/billing/subscriptions/overview#build-your-own-handling-for-recurring-charge-failures

jolly hazel Sep 27, 2021, 5:41 PM

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Thank you @pine zenith

pine zenith Sep 27, 2021, 5:42 PM

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That last link is probably more relevant to what you're asking about, actually.

jolly hazel Sep 27, 2021, 5:42 PM

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Here it says: "If you don’t want to use Stripe’s tooling to manage failures". So there is a way to use stripe tooling for this?
Which is this tool?

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Okey, thank you

pine zenith Sep 27, 2021, 5:42 PM

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Yeah, sorry, ignore that first link and look at the second one. My fault!

jolly hazel Sep 27, 2021, 5:43 PM

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okey, thanks!

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It seems that this second link is exactly what is happening to that case I previously showed you

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I will read it and if I have some more doubts I will ask you again.
Thanks!

jolly hazel Sep 27, 2021, 6:30 PM

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Hi!
I've a question about connected accounts on 3DSecure.

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I see this option, that solves my problem, but,
Is it necessary to apply this configuration to all my connected accounts or can I only apply once in my main account?

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@pine zenith

grave rune Sep 27, 2021, 6:33 PM

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Hello! @pine zenith had to step away but I can help!

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That depends on your integration - what kind of accounts are you working with (standard, express, custom)? And what kind of fund flow (destination, direct, separate charge + transfer)?

jolly hazel Sep 27, 2021, 6:38 PM

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Standard accounts
Direct

grave rune Sep 27, 2021, 6:42 PM

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Gotcha, so in that case that's something that your connected accounts need to enable on their own accounts

jolly hazel Sep 27, 2021, 6:49 PM

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Mhm

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And there is some way to do this via API? I mean, this configuration

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To automate the process (

grave rune Sep 27, 2021, 6:59 PM

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No, there isn't a way to do this through the API and you can't update these settings on behalf of your standard accounts anyways - they have to enable it themselves

#narnau - 3D Secure