George Gokey-speak-to-support | Stripe Developers | Page 1

queen shadow Sep 24, 2021, 8:03 PM

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I think on the contact page there is an option to get a call back as well https://support.stripe.com/?contact=true

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I don't know what the wait time is on that vs an email though. We do try to get to them as quickly as we can

upbeat wing Sep 24, 2021, 8:11 PM

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I tried emailing 5 times and my Stripe account is giving me a notice to close. I sent a verification of my renewal for my license but as for the actual card, I have waited months for the DMV to send it. So I'm at a loss on what to do. I also went on the contact page and there isn't an option to call or chat. It sent me here.

jade onyx Sep 24, 2021, 8:32 PM

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@upbeat wing go here: https://dashboard.stripe.com/logs and click on one of the logs and share the req_1234567 that you see in the URL

upbeat wing Sep 24, 2021, 8:34 PM

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I'm sorry. What URL? It's only coming up with coding.

jade onyx Sep 24, 2021, 8:35 PM

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the browser's URL

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it looks like https://dashboard.stripe.com/logs/req_123456

upbeat wing Sep 24, 2021, 8:36 PM

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Yes, it says no request log found with that ID

jade onyx Sep 24, 2021, 8:52 PM

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that is expected

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I'm asking you to find one

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Go to https://dashboard.stripe.com/logs load the first one, look at your browser's URL and copy paste it here

upbeat wing Sep 24, 2021, 9:04 PM

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/v1/charges/ch_3JbyGwAInopwBBOh1NTFH5Dc like this?

jade onyx Sep 24, 2021, 9:19 PM

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yeah that's fine thanks

upbeat wing Sep 24, 2021, 9:19 PM

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No, Thank you for helping me..

jade onyx Sep 24, 2021, 9:21 PM

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Okay, so I will flag your account to our support team. That's the only thing I can do, I can not debug this or offer information here unfortunately.
I would ask you to continue talking to our support team after that, we can't help with account questions here. I hope you understand

#George Gokey-speak-to-support