#eriknilsson-stripe

1 messages · Page 1 of 1 (latest)

pliant agate
#

do you still have access to your dashboard?

lethal estuary
#

Yep I do

pliant agate
lethal estuary
#

And there, I can find failed attempts to update customers subscriptions?

pliant agate
#

and filter the API point like this

unknown.png
#

that is the API calls to update/cancel subscriptions

lethal estuary
#

Allright, cool. It does not seems to look right though. Almost no one in there...

#

Can you maybe just confirm... when an account gets frozen and processing stops, does the API also stop? So if a customer cancel their subscriptions and send it to Stripe via the API... does the backend of Stripe also update?

#

Very confused right now...

pliant agate
#

then probably there is no cancellation call
Another thing is that Stripe only keep the requests for 15 month https://support.stripe.com/questions/stripe-request-log-retention-period#:~:text=In live mode%2C users can,90 days from the Dashboard.

Stripe request log retention period : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

lethal estuary
#

Well this was during the last 30 days, so that should not be a problem.

So, when an account is frozen so is the api?

pliant agate
#

I am not quite sure, but all the money movement might be frozen which could include subscription cancellation.

#

Do you mind writing to our support asking this question?

  • So, when an account is frozen so is the api?
  • Can I cancel subscriptions when the Account is Frozen?
spiral siloBOT
#

:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

pliant agate
#

you can use this ^

#

while you are write to support, let me see if I can find anythign

lethal estuary
#

Thanks a lot! Literally awesome support here in Discord haha, better than the one on your site 😄

#

I am just thinking there must be somewhere in Stripe it is recorded that customers try to cancel their subscriptions, even though they cannot be charged...

#

in logs, or failed webhooks, or somewhere!

pliant agate
#

customer.subscription.updated

#

this should include all the update and cancellation events

lethal estuary
#

I can see them there... but the question is if they are from our application or only from within Stripe

#

Like events triggered by Stripe, not by our application

pliant agate
#

can you share an event ID like this evt_xxxxx?

lethal estuary
#

Yes sure! evt_1JVGADHYLcH55FJmE7onVpBt

#

Support says they are "internal events" meaning from within Stripe, not our application

#

Whatever that is supposed to mean haha .

pliant agate
#

Is your system built using ruby?

lethal estuary
#

Yep ruby on rails

pliant agate
#

yup, that was from your application

lethal estuary
#

So support was wrong haha?

#

So this is a cancel subscription request that was sent from our application after our account was frozen that succeeded?

pliant agate
#

The request happened on 2021-09-02 13:41:09 UTC

#

when is your account frozen?

lethal estuary
#

from 27 of Aug

pliant agate
#

I see, then it was after the frozen, so you can still cancel the subscription

lethal estuary
#

Do you think I am onto something here?

pliant agate
#

but just to let you know, that cancellation is cancel at the period end, it is not immediate

#

e.g. for evt_1JVGADHYLcH55FJmE7onVpBt

#

the actual subscription will be deleted on Sep 21st

#

because the subscription billing cycle ends on Sep 21st

lethal estuary
#

But I suppose... if these events were 200 OK then the database when I filter on active/canceled should also be intact?

#

Yeah but then they should stay like "canceling on 21st" in dashboard right?

pliant agate
#

it shoudl

#

let me check

lethal estuary
#

Thanks a lot for your help really appreciate it!

pliant agate
#

it should show something like this. but strange, sep 22 has passed. It should show cancelled instead

Screenshot_2021-09-24_at_5.34.25_PM.png
lethal estuary
#

So... just to confirm

#

with the knowledge we just aquired, it looks like even if an account is Frozen, the API still runs for cancelations, so if a customer cancel and our application send an event to Stripe, it should update the subscription, even though the subscription wont be able to charge a customer or do anything, its a mere status

#

and hence - I can actually just export all active customers, and that is the actual active customers that havent canceled

pliant agate
#

The customer won't be deleted. only their subscriptions

#

so even customer without subscription will still be active.

#

So you want to get a list of customer who has active subscriptions right?

lethal estuary
#

Yep, so just go to subscription and filter on active

#

and given that our application seems to have been able to communicate with Stripe... it should actually be the correct subscriptions that are shown active

pliant agate
#

right. filter by subscription status will do