Shmall-subscription-bounce | Stripe Developers | Page 1

lucid scarab Sep 22, 2021, 2:07 PM

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Hello, do you have the id of a subscription that this happened for?

proven vapor Sep 22, 2021, 2:09 PM

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No, I don't have one right now, but we've noticed this has happened a few times. We manually have been fixing them, but it'd be nice to not have happen

lucid scarab Sep 22, 2021, 2:12 PM

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Can you tell me a little bit about how your subscription process works? Are there free trials with these subscriptions?

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If you can find an id for a subscription like this it will be helpful

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And this is the very first payment that is failing?

proven vapor Sep 22, 2021, 2:23 PM

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We don't have any free trials. Let me try to find a subscription id

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We have the payment ID and customer ID

Payment: pi_3Jc8HTIRL7LYZXKg1d8ZKRlj
Customer: cus_KGfcRo82OhgxOG

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This isn't the first payment that has failed like this

lucid scarab Sep 22, 2021, 2:32 PM

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Thank you, looking in to this

proven vapor Sep 22, 2021, 2:34 PM

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Awesome, really appreciate it!

lucid scarab Sep 22, 2021, 2:39 PM

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That is interesting, in the request body that I see for the creation of this subscription, I see the latest_invoice.payment_intent has a status of requires_payment_method and a last_payment_error.code of card_declined https://dashboard.stripe.com/logs/req_P8P8Y9m4dcXohQ

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So that may not be demonstrating this specific error. Still trying to look in to what may cause this

proven vapor Sep 22, 2021, 2:41 PM

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Yea, I'm not sure. Is it possible that the payment is going through and then declining later?

lucid scarab Sep 22, 2021, 2:43 PM

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I will look in to that. How are you being notified that the payment failed?

proven vapor Sep 22, 2021, 2:54 PM

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Can I resume this convo in a bit? There actually might not be a bug. It may just have been a misunderstanding within the team.

#Shmall-subscription-bounce