#rizwan-connect

1 messages · Page 1 of 1 (latest)

near crescent
jovial nova
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yes, that 's okay for first time when information was not fully provided but on 2nd go, all information is provided but I am getting same requirements again.

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[{"code": "verification_failed_keyed_identity", "reason": "The identity information you entered cannot be verified. Please correct any errors or upload a document that matches the identity fields (e.g., name and date of birth) that you entered.", "requirement": "individual.verification.additional_document"}, {"code": "verification_failed_keyed_identity", "reason": "The identity information you entered cannot be verified. Please correct any errors or upload a document that matches the identity fields (e.g., name and date of birth) that you entered.", "requirement": "individual.verification.document"}]

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When I try with start over, this should be fixed. but account is still restricted and I am getting these requirements on each attempt, even all information is provided.

near crescent
jovial nova
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I am using stripe hosted onboarding process and proceeding with test documents.

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Is there any way when we start over, some information should be pre-filled that is entered in last go.

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?

near crescent
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hmm, no. What does "start over" mean?

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if it's an entirely new account, nothing carries over.

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let's just save some time. What is the acct_xxx ID of the account you have a problem with?

jovial nova
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means getting stripe onboarding link for connect account, and input all required information again from step 1.

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acct_1JcQZy2Rs9Wl5aar

near crescent
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you just have to go into the onboarding again really and provide whatever it's asking for

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and yes sometimes you have to go through it multiple times, because identity verification is asynchronous

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like you provide a bunch of information, we take a bit of time to check it, then later on you have to come back to fix up any issues. It's Express, so in livemode we contact the user directly to redirect them to onboarding, and/or you as the platform can provide them with an AccountLink or a link to the Express Dashboard they can visit at any time to fix any issues

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also note you have to use specific test data or the account won't be verified

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you used a real address and a 1990 date of birth here so that's probably part of the problem

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i.e 1901-01-1 as the date of birth, and address_full_match, Amsterdam, NL as an address

jovial nova
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okay, may be date is the isssue, but this is first time issue, I created some other accounts and those are fine without any issue.

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I have noted your points, will do that.

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I have tried again with your suggestions but issue is still there.

near crescent
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do you have the acct_xxx?

jovial nova
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acct_1JcQZy2Rs9Wl5aar

near crescent
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hmm I said create a new account though

jovial nova
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yes, created new account and waiting that to appear on stripe.

near crescent
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oh you use OAuth

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there's really no reason to use OAuth for Express accounts but ok! Not sure what "issue is still there" means exactly but after you make the OAuth token request and get back the acct_xxx ID I can have a look!

jovial nova
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using OAuth to get the connect ID so we can store in our DB.

near crescent