seanm-customer-portal | Stripe Developers | Page 1

lost terrace Sep 20, 2021, 9:54 PM

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Hello! Promotion Codes can be used in the Customer Portal, but only under certain circumstances. Can you tell me more about your use case and expected behavior vs. what you're seeing instead?

wide escarp Sep 20, 2021, 10:15 PM

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Sure, I was hoping to allow a customer to apply a Promo Code, for a fixed amount discount, to one of their existing subscriptions. If I want to give the customer a free additional "unit" of their subscription, then they can Update Subscription > Update Quantity, increase the quantity by 1 and apply the Promo Code so that they essentially get another subscription for free. I suppose I expected to see a box to input the Promo Code right here in the Update Quantity menu, but there isn't one anywhere to be seen

lost terrace Sep 20, 2021, 10:16 PM

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As far as I'm aware Promotion Codes can only be used when switching to another Plan/Price, but let me confirm that...

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Oh, actually, I was wrong. Looks like you can apply a promotion code when changing the quantity! Once you change the quantity you should see an Add promotion code link appear below the change details. You're not seeing that?

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This is what you should see after updating the quantity:

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Note that you won't see anything before the quantity is changed:

wide escarp Sep 20, 2021, 10:22 PM

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Hmm no I am not seeing that

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This is what I see after increasing the quantity

lost terrace Sep 20, 2021, 10:23 PM

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Are you sure you have a Promotion Code that applies to that situation?

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Can you give me the ID of the Promotion Code you expect to use there? It should start with promo_.

wide escarp Sep 20, 2021, 10:26 PM

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I'm fairly sure, but I could be wrong 🙂 here it is: promo_1JbuvIBeVzzlP1U7uOrbPK65

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I am able to successfully apply the coupon through the Dashboard

lost terrace Sep 20, 2021, 10:28 PM

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Looking, hang on...

round flower Sep 20, 2021, 10:35 PM

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seanm-customer-portal

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@wide escarp can you share a portal session URL since it's all test mode? It will help me debug further (it's fine if you prefer to DM me)

wide escarp Sep 20, 2021, 10:44 PM

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@round flower I'll DM you 🙂

round flower Sep 20, 2021, 10:45 PM

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perfect, okay let me look

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bear with me this will take quite a while to debug, I won't know for likely an hour or more

wide escarp Sep 20, 2021, 10:55 PM

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No problem at all! Thanks for the help

round flower Sep 20, 2021, 11:43 PM

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no progress yet sadly but someone on my team is digging into this further. Will take a while though, it's not as obvious as it should be

wide escarp Sep 20, 2021, 11:44 PM

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I appreciate the help 🙂

#seanm-customer-portal