#theworkersunion-emails
shell nova
alpine fractal
We have to send customize email from stripe. which will contain our logo and text in emails
When customer download invoice there is no our logo inside pdf and emails
shell nova
@alpine fractal yep that's expected, the PDFs don't contain logos. See the table at https://stripe.com/docs/invoicing/customize#brand-customization
alpine fractal
Yes understand but we want so can you please help how to achive and which plugin will help for that
shell nova
well the PDFs that Stripe generate do not contain a logo. If you really need that then you'd need to generate your own PDFs potentially, by integrating with the API and a PDF creation library for example.
There might be plugins/other platforms that enable this but I'm not aware of one!
alternatively, as it says in my link, you can customise the PDFs in other ways and that might be enough.
While the generated PDF invoices contain no branded elements, you can customize them extensively with custom fields, footers, and other content.
alpine fractal
This is the file we generated from customer portal
we have to remove footer line Questions? Contact The Workers Union at info@theworkersunion.com.
That option is not present to remove
OR instead of that we have to amend that text
shell nova
amend it to what for example?
alpine fractal
If you have any questions, login your dashboard at https://www.theworkersunion.com
this text
shell nova
but yes you can't remove that in general(it's important for customers to be able to contact you)
well you can't do that, but you could add a custom footer that would include that string if you like! https://stripe.com/docs/invoicing/customize#footer-field
alpine fractal
Yes understand but customer can contact from there account
That text is present in all communication emails which is not our workflow so customer must login to there account to get help
If there is any plugin which allow to add our logo and text and then stripe send that email is that possible?
We want our customer download there invoice and receipt from stripe customer portal instead of going outside of stripe portal
shell nova
There might be plugins/other platforms that enable this but I'm not aware of one!
I think you'll just have to live with this limitation.
alpine fractal
It will create load on email server by using contact us on email and we will be unable to handle all request through email
can we get support for this issue from stripe?
Just we need logo and text in emails
shell nova
do you expect every single customer to send an email to that when they get an invoice?
alpine fractal
Not every customer but if they want they have there account to send enquiry
shell nova
then I 'm really not sure why it would cause load! In any case what I'd suggest is maybe changing your support email on https://dashboard.stripe.com/settings/account to an address that auto-responds telling people to contact you a different way maybe.
alpine fractal
we don't know which third party plugin will satisfy our requirement so need you support
shell nova
sure, what's the question?
as I said the options are, accept this limitation and work around it, or build a very complex custom integration where you build your own PDF creation system.
alpine fractal
Ok Can stripe support to fetch all invoices for customer
if we want to fetch all customer invoices with customer id as a parameter
alpine fractal
Thank you we will work around it and if need will contact you again
Sorry is there any way to show only invoices and receipt
I mean no download option
shell nova
I don't think there is such an option,no