devfrnds-terminal | Stripe Developers | Page 1

bold herald Sep 15, 2021, 11:44 AM

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@plain harbor what does it log at connectResult.error when that happens?

plain harbor Sep 15, 2021, 11:46 AM

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when I choose reader then that is happening

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I am tried to connect BBPOS WisePOS E

bold herald Sep 15, 2021, 11:51 AM

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what does it log at connectResult.error when that happens?

plain harbor Sep 15, 2021, 11:52 AM

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{message: 'Could not communicate with the Reader. Please make…ns/terminal-connectivity-issues for more details.', code: 'reader_error'}

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"Could not communicate with the Reader. Please make sure your reader is online and on the same network as your device. See https://support.stripe.com/questions/terminal-connectivity-issues for more details."

My point-of-sale application cannot connect to the reader : Stripe:...

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

bold herald Sep 15, 2021, 11:53 AM

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ok! so have you read that page? or https://stripe.com/docs/terminal/readers/bbpos-wisepos-e#troubleshooting
Is the reader definitely online and connected to Wifi? Did the Diagnostics page show it has a connection?

#devfrnds-terminal