Odette | Stripe Developers | Page 1

ebon briar Sep 14, 2021, 5:22 PM

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Hello, unfortunately we can only provide English support in this channel. Feel free to switch to English, or contact support at https://support.stripe.com/contact if you need help in another language

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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@surreal pumice Please continue the conversation here and not in the main channel!

surreal pumice Sep 14, 2021, 5:35 PM

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Hi Karbi, thanks for your answer.
Within my stripe account I have been rejected by recurring charges from donors who had already subscribed. Apparently the bank had certain conflicts, but I wanted to confirm with you, as well as to know once the bank restores its system, how should you process these payments that we could make? Does stripe retry the payment? or how can we recover that rejected charge?

desert mica Sep 14, 2021, 5:36 PM

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Hello! If the payments were declined you would need to retry them as new payments.

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Were these Subscriptions or single payments?

surreal pumice Sep 14, 2021, 5:38 PM

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they were subscriptions

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So we need to canceled the subscription and make it again?

desert mica Sep 14, 2021, 5:38 PM

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For Subscriptions they will retry according to the settings in your Dashboard here: https://dashboard.stripe.com/settings/billing/automatic

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You can read more about retries on Subscriptions here: https://stripe.com/docs/billing/subscriptions/overview#settings

surreal pumice Sep 14, 2021, 5:40 PM

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so if we have 4 times in 3 weeks... stripe will try again this week ?

desert mica Sep 14, 2021, 5:42 PM

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If that's what your settings are set to and you're within that time period, yes.

#Odette