#tidav-support

1 messages · Page 1 of 1 (latest)

neat dagger
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not sure I understand the "check availability" part but account issues or verification problems can't be addressed in this channel, since we have no account access here.

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the right teams to reach out to are via the Support page at https://support.stripe.com/contact , please write in there, there should be an email option

valid mesa
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i write few mails but 2 month without any answers ... that's why i say it's very urgent

neat dagger
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I understand, I don't have much access to account related things here , can you DM me the email you used for the account? I probably won't be able to see much but can try

valid mesa
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i want to know why my account is not verify and validate, if i'm ban or whatelse

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email of my stripe acccount

neat dagger
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i want to know why my account is not verify and validate, if i'm ban or whatelse
full disclosure, I can't answer that! I'm just trying to see whatever I can see, but I definitely cannot give answers to any of the above, my team does not have that access

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just setting expectations, I'm just trying to help you but you've already done the right thing in reaching out to the support team

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yeah sorry I'm not really able to find any accounts on my end, definitely don't have the access the Support teams do

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ah I think it is because your email is wrong, the email address you gave me

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there's no @ in it

valid mesa
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it's my login for stripe

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did you know when the chat is available for france