ljr95-magento-500 | Stripe Developers | Page 1

queen herald Sep 14, 2021, 2:29 PM

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can you share more details about this 500 error? what is responding with that?

fluid zealot Sep 14, 2021, 2:30 PM

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Hello thank you for your help

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I don't have one 😦

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Apart from "Premature end of script headers: index.php" in apache log

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I increased "max_execution_time" to 3600, but it didn't change anything

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Do you have an idea ?

queen herald Sep 14, 2021, 2:56 PM

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is this a new error for something that was working, or a new integration?

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you'll need to provide more details about what exactly is running or happening here for me to be able to help

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Are you sure your server is able to reach stripes api servers?
https://stripe.com/docs/ips#ip-addresses
We have a reachability tool you can try running here: https://github.com/stripe/stripe-reachability

GitHub

GitHub - stripe/stripe-reachability: A bash script to test access t...

A bash script to test access to the Stripe API - GitHub - stripe/stripe-reachability: A bash script to test access to the Stripe API

Domains and IP Addresses

Ensure your integration is always communicating with Stripe.

fluid zealot Sep 14, 2021, 3:06 PM

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This is a new installation.
In fact we had installed your module 7/8 months ago and we had uninstalled it (following the doc). At that time we didn't have a similar problem.

Checking os...
OK: os check
========================================
Checking ip...
+ curl -4 --write-out \n ifconfig.co/json
{
  "ip": "91.212.26.22",
  "ip_decimal": 1540626966,
  "country": "France",
  "country_iso": "FR",
  "country_eu": true,
  "latitude": 48.8582,
  "longitude": 2.3387,
  "time_zone": "Europe/Paris",
  "asn": "AS47891",
  "asn_org": "Groupe Cyres SAS",
  "hostname": "ds530.haisoft.net",
  "user_agent": {
    "product": "curl",
    "version": "7.29.0",
    "raw_value": "curl/7.29.0"
  }
}
OK: ip check

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========================================
Checking route...
/usr/sbin/mtr
+ mtr -n --report api.stripe.com
Start: Tue Sep 14 16:59:30 2021
HOST: ds530.haisoft.net           Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 91.212.26.254              0.0%    10    0.4   0.3   0.3   0.4   0.0
  2.|-- 91.206.156.65              0.0%    10    0.4   0.4   0.3   0.6   0.0
  3.|-- 185.90.99.4                0.0%    10    0.5   0.5   0.4   0.6   0.0
  4.|-- 193.151.86.224             0.0%    10    5.5   5.5   5.3   5.8   0.0
  5.|-- 85.31.194.54               0.0%    10   12.4  12.3  12.1  12.4   0.0
  6.|-- 78.153.231.210             0.0%    10   12.3  12.3  12.2  12.4   0.0
  7.|-- 195.66.225.175             0.0%    10   11.7  11.9  11.7  12.9   0.3
  8.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  9.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 11.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 13.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 14.|-- 150.222.241.246            0.0%    10   23.8  24.3  23.7  25.7   0.0
 15.|-- ???                        0.0%     0    0.0   0.0   0.0   0.0   0.0
OK: route check

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========================================
Checking curl_https...
+ curl -Iv https://api.stripe.com/healthcheck
* About to connect() to api.stripe.com port 443 (#0)
*   Trying 34.241.54.72...
* Connected to api.stripe.com (34.241.54.72) port 443 (#0)
* Initializing NSS with certpath: sql:/etc/pki/nssdb
*   CAfile: /etc/pki/tls/certs/ca-bundle.crt
  CApath: none
* SSL connection using TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
* Server certificate:
*       subject: CN=api.stripe.com,O="Stripe, Inc",L=San Francisco,ST=California,C=US,serialNumber=4675506,incorporationState=Delaware,incorporationCountry=US,businessCategory=Private Organization
*       start date: Jan 15 00:00:00 2021 GMT
*       expire date: Sep 29 23:59:59 2021 GMT
*       common name: api.stripe.com
*       issuer: CN=DigiCert SHA2 Extended Validation Server CA,OU=www.digicert.com,O=DigiCert Inc,C=US
> HEAD /healthcheck HTTP/1.1
> User-Agent: curl/7.29.0
> Host: api.stripe.com
> Accept: */*
>
< HTTP/1.1 200 OK
HTTP/1.1 200 OK
< Server: nginx
Server: nginx
< Date: Tue, 14 Sep 2021 14:59:45 GMT
Date: Tue, 14 Sep 2021 14:59:45 GMT
< Content-Type: text/plain; charset=utf-8
Content-Type: text/plain; charset=utf-8
< Content-Length: 66
Content-Length: 66
< Connection: keep-alive
Connection: keep-alive
< access-control-allow-origin: *
access-control-allow-origin: *
< Strict-Transport-Security: max-age=31556926; includeSubDomains; preload
Strict-Transport-Security: max-age=31556926; includeSubDomains; preload

<
* Connection #0 to host api.stripe.com left intact
OK: curl_https check

queen herald Sep 14, 2021, 3:08 PM

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are you sure the error is between your server and stripe, rather than your application and your magento server?

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eg, where are you seeing the error?

fluid zealot Sep 14, 2021, 3:10 PM

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I don't know where exactly this problem comes from but 99% sure that this problem is caused by your application when as soon as I deactivate it and clear the cache I have more than 500 backoffice side error.

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Additional information, the server is using plesk

queen herald Sep 14, 2021, 3:25 PM

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can you share your stripe account id so i can check if there are any erroring requests on our side?

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i can appreciate that the error involves the application, but the question is whether its happening client <> magento vs magento <> stripe api

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deleted your message because its public, and included private info

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can you share the stripe account id like acct_1234?

fluid zealot Sep 14, 2021, 3:36 PM

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Prod : acct_1EDC8nET51jxNkbN
Preprod : acct_1JXhNJAvsuCBR8HR

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ok thx

queen herald Sep 14, 2021, 3:37 PM

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which one are you using for this?

fluid zealot Sep 14, 2021, 3:38 PM

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Prod : acct_1EDC8nET51jxNkbN

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The preprod uses a subdomain, could this create a conflict?

queen herald Sep 14, 2021, 3:40 PM

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https://dashboard.stripe.com/logs/req_UouQHscHAzpA1o

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your server is successfully talking to stripe

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and i see no errored requests in our logs

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so unless you can point to a specific failing API request from your logs, this would suggest the application is failing internally and returning a 500 error to your client

fluid zealot Sep 14, 2021, 3:43 PM

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The problem is that we cannot access the backoffice page only

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The module is currently disabled.
Would you like me to reactivate it for the test?

queen herald Sep 14, 2021, 3:45 PM

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i honestly dont know what any of that means

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what is a back office page here?

fluid zealot Sep 14, 2021, 3:46 PM

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backoffice magento

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example.com/admin

queen herald Sep 14, 2021, 3:46 PM

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whats the context for the timeout errors, eg when/where do you see them. Is this a browser error? server logs?

fluid zealot Sep 14, 2021, 3:47 PM

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browser error 500
server logs apache : "Premature end of script headers: index.php"

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i increased "max_execution_time" to 3600 ...

queen herald Sep 14, 2021, 3:51 PM

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ok, so from there you will need to access the server logs to understand what's going on internally

fluid zealot Sep 14, 2021, 3:52 PM

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The only error comes from apache which says: "Premature end of script headers: index.php"

queen herald Sep 14, 2021, 3:54 PM

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hmm could be permissions on the files, or a mismatched php version, similar to this:
https://community.magento.com/t5/Installing-Magento-2-x/ERROR-500-Premature-end-of-script-headers-index-php-no-admin/td-p/54912

ERROR 500 - Premature end of script headers: index.php / no admin page

I just installed “Magento-CE-2.1.2-2016-10-11-11-19-27” without an error. So the frontside is opening – but if I log on the backside with the administration account I got an “Error 500 - Premature end of script headers: index.php” I checked a lot of pages, with different suggestions – but without an...

fluid zealot Sep 14, 2021, 3:54 PM

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I have just reactivated the module and emptied the magento cache, the backoffice is again inaccessible with a 500 error

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The file permissions are correct I have already checked

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I will check for mismatched php version

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I have already seen this post, but do you have a list of php version compatible with your module?

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Would you like the url to phpinfo?

queen herald Sep 14, 2021, 4:00 PM

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No, can you please write in to support with as much detail about the error message and version of everything as possible? if you mention my name i can find your ticket and make sure it gets routed to our magento support team

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https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

fluid zealot Sep 14, 2021, 4:04 PM

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avez-vous une adresse mail à me communiquer car en passant par le lien c'est l'a

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do you have an email address to communicate to me because through the link it is the email address of my client

queen herald Sep 14, 2021, 4:05 PM

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support@stripe.com

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https://support.stripe.com/contact/email or email support@stripe.com

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

fluid zealot Sep 14, 2021, 4:21 PM

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I just sent the email, can you please check if it is complete?

frozen furnace Sep 14, 2021, 4:30 PM

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Yup, I can see the ticket on our end!

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We'll follow up there 🙂

fluid zealot Sep 14, 2021, 4:34 PM

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Ok thank you for your help.
You must answer me directly at the address: louis.joseph.rea@gmail.com
Otherwise the follow-up will be complicated on our side 🙂

frozen furnace Sep 14, 2021, 4:38 PM

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👍 sounds good!

#ljr95-magento-500