#meryem-3DS

1 messages · Page 1 of 1 (latest)

swift ocean
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we don't have such observation. do you have your account ID or failed declined payments that I can check?

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payment id like pi_xxxxx or ch_xxxxx

ivory bridge
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I'd love to thanks ! For instance this payment_id : pi_3JZ0DwH1dThqjrnZ1ldKR6C8.
I was checking and over the last couple days it's already 700€...

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Here is our account id : acct_1DdEc6H1dThqjrnZ

swift ocean
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pi_3JZ0DwH1dThqjrnZ1ldKR6C8 was a successful payment with 3DS

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The 3DS failure looks very low; once in September, 3 times in August. Nothing out of ordinary as I can see

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it is entirely possible user just entered the wrong OTP

ivory bridge
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Sorry.. Indeed this one passed.
But if you check this event : evt_3JZHRaH1dThqjrnZ1btMpXnd
the client had to test with her card, her husbands one and I had to have her on the phone to give her my details for the paiement to pass through.

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I think that the Stripe API that Webflow uses cannot trigger OTP.

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I don't know exactly how it works but its this payment (pi_3JZHRaH1dThqjrnZ1JpyGlTE), the client had to update their payment details 3 times.

swift ocean
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A maybe. So when payment_intent goes to the requires_action status, the integration needs to handle the action by either

  • using Stripe SDK stripe.confirmCardPayment to present a 3DS page for the user to complete
  • manually redirect the merchant to a 3DS page
    so it seems that Webflow does not handle the 3DS flow properly
ivory bridge
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Ok more clear 🙂 So I understand it's most probably an integration issue rather than related to the Stripe API they're using that might be outdated, right ?

swift ocean
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I believe so. I would recommend reaching out to Webflow ecommerce and ask them to fix this

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because due to SCA, is will be very common that the transaction will require authentication

ivory bridge
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Thank you very much for your help.