#nick-3ds

1 messages · Page 1 of 1 (latest)

deep dock
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hello Nick! yeah I've heard of issues like that with certain European banks

sharp lagoon
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Cool, so what can I do? Should I get the bank involved (again)?

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We have a lot of customers with this bank and card combination, so them not being able to complete 3ds is a big problem

amber fable
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@sharp lagoon the best option is to get your cardholders to massively complain to their bank repeatedly.
You can try to contact them but they usually only talk to their own customers

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I'm sorry, I wish there was a better way 😦

sharp lagoon
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Okay. I have a direct link to some of their high-level employees that are supposed to handle this from the last time I complained. I think I can get them to listen.

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I am just unsure if this is a Stripe problem or a Danske Bank problem

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I suppose I can do both

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It's awfully hard to debug as from a development point of view there's actually no errors, it's just like they abandon the payment, so finding out which IDs are relevant requires the end-user to get involved

amber fable
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I'm dubious it can be a Stripe problem

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They'd end up on a Stripe page if so

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which is not what you do in the screenshot

sharp lagoon
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Yeah so you're saying it's their "return to the site" function that's not correctly talking to Stripe

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(that's what the button says)

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Could it be that users are simply not clikcing the button

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I mean users are dumb

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(collectively, as a group of people 😆 )

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if so this is a UX issue from the bank's perspective

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obviously

amber fable
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well usually the redirect is automatic even with the button

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so maybe no one clicks it yes, I wouldn't, I wait for the redirect too when that happens to me

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and since it's a normal redirect in the browser, it has to be a bug on the bank's end