davidlapham-customer-portal | Stripe Developers | Page 1

proud hare Sep 10, 2021, 5:41 PM

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gleaming glen Sep 10, 2021, 5:42 PM

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proud hare Sep 10, 2021, 5:44 PM

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Can you clarify? Are you trying to enable customers creating brand new subscriptions from the customer portal?

gleaming glen Sep 10, 2021, 5:44 PM

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Thats correct

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The customer has no current subscription

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ahhh

proud hare Sep 10, 2021, 5:45 PM

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That isn't possible - you can only make modifications to existing subscriptions, not start brand new ones

gleaming glen Sep 10, 2021, 5:45 PM

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ok so I manually added a subscription through the stripe GUI and now it all shows up

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Got it

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So how would they start a subscription?

onyx ledge Sep 10, 2021, 5:47 PM

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There are many ways to do this. The easiest is to use Checkout https://stripe.com/docs/billing/subscriptions/checkout

gleaming glen Sep 10, 2021, 5:48 PM

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Can I default all new users to a free subscription? Seems ~~crazy~~ like a few extra unneeded steps to have two separate flows. One to start subscription and one to update

onyx ledge Sep 10, 2021, 5:53 PM

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You can I guess though I wouldn't do it this way if it were me.
I'm not sure I'd call it "crazy" though I understand why you'd want the portal to support both. Technically accepting the first payment is usually quite different from an upgrade/upsell flow. There are tax implications, payment method collection, and a lot of other things that is better served by its own product (Checkout) focused on the payment layer

gleaming glen Sep 10, 2021, 5:59 PM

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Appreciate the help and insight! I'll explore the checkout option.

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Updated previous message to reflect my true thoughts

onyx ledge Sep 10, 2021, 6:04 PM

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I understood what you meant too, we explain this ~every day here so there's definitely a lot more we could do

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FWIW I was part of the product design discussion and said the same thing (I likely said "makes no sense" lol) but they convinced me. It's a lot more complex than it appears to try and unify all the flow and have a product that does it all. We're here to hide the complexity so we should improve (and constantly do!) but having separate products does have upsides sometimes

gleaming glen Sep 10, 2021, 6:25 PM

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Yeah that makes sense. At the end of the day, it's pretty streamlined for what I'm trying to do. Thanks for the explanation.

onyx ledge Sep 10, 2021, 6:31 PM

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🙂

onyx ledge Sep 10, 2021, 8:03 PM

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@gleaming glen 👋 you can ask the follow up question here. cc @proud hare who is monitoring Discord right now

proud hare Sep 10, 2021, 8:14 PM

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👋 @gleaming glen Did you have a question?

gleaming glen Sep 10, 2021, 8:17 PM

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Is there a way to dynamically change the products available in customer portal? For example, we only want to allow customers to downgrade if they remove items from storage first

proud hare Sep 10, 2021, 8:24 PM

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The only way to change this dynamically would be to create a new configuration (https://stripe.com/docs/api/customer_portal/configurations/create) and pass it along when you create the portal session (https://stripe.com/docs/api/customer_portal/sessions/create#create_portal_session-configuration) so that it's not using the default configuration that is set through the dashboard.

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