daken-3ds | Stripe Developers | Page 1

amber epoch Sep 10, 2021, 10:14 AM

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@deep badge hi! at a certain level that is sometimes how 3D Secure works yep — we attempt to charge the card, the bank declines it wit a specific decline reason (authentication_required ) which means, "try again after doing 3D Secure", and then we do 3DS and re-attempt the charge.

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having said that I thought that we hide that initial attempt and don't really show it as a full charge in the dashboard. So i'm a little curious to see the exact page you're looking at

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I think that's the "risk insights" section? yeah, maybe that exposes those initial attempt charges.

deep badge Sep 10, 2021, 10:17 AM

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I am looking inside "related payments"

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and also inside the customer charges

amber epoch Sep 10, 2021, 10:17 AM

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ah yeah. If you have an ID like the customer ID cus_xxx I can take a quick look

deep badge Sep 10, 2021, 10:18 AM

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no, sorry my mistake, only in related payments

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https://dashboard.stripe.com/payments/pi_3JY6YWCaIcMMXsqa0J8u5Cuu

amber epoch Sep 10, 2021, 10:19 AM

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cool thanks

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so yes this is what I described — the failed charges there are just part of the process (attempt charge -> fail -> do 3DS -> re-attempt -> success)

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we usually hide those initial attempts but that section of the dashboard does show them

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either way this all looks normal to me!

deep badge Sep 10, 2021, 10:20 AM

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Thanks a lot for your help

#daken-3ds