mkbeautyb-call | Stripe Developers | Page 1

rain hedge Sep 10, 2021, 3:21 AM

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Hi, we don't provide phone support here. But you can reach out to Support team with a live chat

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If you open a ticket, I think you also can request a phone call from there

cedar beacon Sep 10, 2021, 3:22 AM

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ok i am here on live chat

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i thought this the live chat to speak with support

rain hedge Sep 10, 2021, 3:22 AM

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Most of us here is developer and we can answer questions related to integration

cedar beacon Sep 10, 2021, 3:22 AM

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this is what they direct me to

rain hedge Sep 10, 2021, 3:22 AM

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Do you have an integration question?

cedar beacon Sep 10, 2021, 3:22 AM

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im confused?

rain hedge Sep 10, 2021, 3:23 AM

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I mean, yes we can help, with integration question. How can I help?

cedar beacon Sep 10, 2021, 3:23 AM

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Yes I need support team to update my bank information to get my funds

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i emailed five times

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they not resonding to my request

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its been frustrating all day

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their is an error on my account and it needs to be updated with bank information

rain hedge Sep 10, 2021, 3:25 AM

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I see, don't worry, have you tried this?

cedar beacon Sep 10, 2021, 3:26 AM

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how do i get that page to chat with support the website dose it have access to that

rain hedge Sep 10, 2021, 3:26 AM

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To better explain, we will need to authenticate you before helping with account-specific questions, so that path is the best bet

cedar beacon Sep 10, 2021, 3:26 AM

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ok

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yes please

rain hedge Sep 10, 2021, 3:26 AM

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Can you use the path in above image?

cedar beacon Sep 10, 2021, 3:27 AM

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path above image? what dose that look like?

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click on the image?

rain hedge Sep 10, 2021, 3:27 AM

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rain hedge I see, don't worry, have you tried this?

this "Chat with support"

cedar beacon Sep 10, 2021, 3:27 AM

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thats what you mean

rain hedge Sep 10, 2021, 3:28 AM

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https://support.stripe.com/, click on "Contact support", click on "Chat with support" like above image

cedar beacon Sep 10, 2021, 3:28 AM

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ok hold on

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hold on i did that before it didnt lead me to chat support ill try again

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i clicked on the link you sent it didnt send me to no chat support

rain hedge Sep 10, 2021, 3:31 AM

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Do you see the "Contact support" in the upper right?

cedar beacon Sep 10, 2021, 3:31 AM

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i wish i can send you a picture

rain hedge Sep 10, 2021, 3:31 AM

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cedar beacon Sep 10, 2021, 3:31 AM

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yes I clicked on Contact support

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then its asking me to sign in

rain hedge Sep 10, 2021, 3:32 AM

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yes you will need to sign in

cedar beacon Sep 10, 2021, 3:32 AM

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ok i sign in

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where do i go to chat with a live person

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i see help

rain hedge Sep 10, 2021, 3:34 AM

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Now can you see this?

cedar beacon Sep 10, 2021, 3:37 AM

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it dosent have that option

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