japoorv | Stripe Developers | Page 1

split solstice Sep 9, 2021, 5:55 AM

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hello @bitter gate! Give me a while to check on this, i'll get back to you as soon as I have an update

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@bitter gate a quick check just in case, did you enable the setting for customers to update their subscription quantity? It can be found here : https://dashboard.stripe.com/test/settings/billing/portal

bitter gate Sep 9, 2021, 6:01 AM

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Yes I did.
Also I think this needs to be mentioned in the https://stripe.com/docs/billing/subscriptions/integrating-customer-portal#supported-languages
under Limitations it says that Customer portal doesn't support multiple products, anything other than single license price.

Integrating the customer portal

Learn how to configure the customer portal and make it available to your customers.

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PS: Screenshot of my cancel/update settings

Screenshot_2021-09-09_at_11.31.56_AM.png

split solstice Sep 9, 2021, 6:03 AM

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give me a while more to look into this further

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@bitter gate it should work in the actual Customer Portal. So i tested creating a normal plan as well, and it doesn't show that a standard subscription can be updated in the preview as well

bitter gate Sep 9, 2021, 6:10 AM

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How do I test this ?
I am afraid of what is mentioned in the limitations.

split solstice Sep 9, 2021, 6:11 AM

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oh sorry, my bad, graduated is metered -> so no, you cannot update the quantity of graduated/metered products via the customer portal

bitter gate Sep 9, 2021, 6:12 AM

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is volume pricing metered too ?

split solstice Sep 9, 2021, 6:14 AM

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volume pricing is also known as tier pricing : https://stripe.com/docs/billing/subscriptions/tiers

metered pricing : https://stripe.com/docs/billing/subscriptions/metered-billing

bitter gate Sep 9, 2021, 6:16 AM

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Ah okay so I guess volume, graduated both are metered since their price depends on the quantity.

split solstice Sep 9, 2021, 6:17 AM

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we don't really define it like that in Stripe. To us metered and volume are two separate kinds of pricing methods

bitter gate Sep 9, 2021, 6:20 AM

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Okay so my final question if the product is based on volume pricing would it be possible to update in Customer Portal ?
Given in the limitations they say that Customer Portal supports only single license price.

split solstice Sep 9, 2021, 6:24 AM

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@bitter gate unfortunately not, quantity updates in the Customer Portal and only be done on Standard i.e. per-seat pricing. It cannot be done on metered / volume / graduated pricing. Sorry about all the confusion here

bitter gate Sep 9, 2021, 6:32 AM

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Is there any other way for customers to update quantities using Stripe UI (something similar to checkout? ) ?

split solstice Sep 9, 2021, 6:37 AM

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there isn't any other way for customers to update it using a Stripe hosted form/page. You'll need to implement your own app

small linden Sep 9, 2021, 6:59 AM

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This is very un fortunate, are there any plans to add support in Customer Portal soon ?

split solstice Sep 9, 2021, 7:01 AM

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I'm not aware of any plans as yet, but i'll pass on your feedback!

#japoorv