michaelliu-disputes | Stripe Developers | Page 1

weary lotus Sep 8, 2021, 3:04 PM

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@shadow lion I've never seen an example of this, but the documentation explains some of the conditions that might lead to this.

If it happened I'd be recommending you work with support to understand that dispute and what it covered.

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What important is making sure you're tracking the events etc to know when they are raised so that you can investigate and respond promptly

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re 2/ not that i'm aware of, no

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You should run some tests using the dispute test cards for 3/:
https://stripe.com/docs/testing#disputes

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So you can see how the data looks

shadow lion Sep 8, 2021, 3:19 PM

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Thanks. As per the stripe docs for disputes https://stripe.com/docs/api/disputes/object, the charge field should include only one charge id. There doesnt seem to be any allowance for multiple. So would the bundling issue only apply to balance transactions?

weary lotus Sep 8, 2021, 3:24 PM

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As the docs imply, this would manifest as a dispute for more than the charge amount (even when accounting for currency)

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If you receive a dispute for more than the original charge amount ...

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So this would suggest other charges are implicated

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but it would only point to a single charge

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You'd then try to look at other payments for that customer to figure out what's included, and otherwise contact support for assistance

shadow lion Sep 8, 2021, 3:35 PM

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Thanks. Do you have an answer for the third point about fees?

weary lotus Sep 8, 2021, 3:46 PM

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Like i said, i recommend testing this, but yes the fee is included in the net withdrawal:

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shadow lion Sep 8, 2021, 3:48 PM

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Thanks, Ill test with some test cards

#michaelliu-disputes