#ju5tin_ - Connect

1 messages · Page 1 of 1 (latest)

lean maple
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Do you have the account ID of one of the account experiencing this issue?

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And/or a screenshot showing the issue?

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The initial screen as in the initial onboarding screen hosted on Stripe?

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Is this happening to a single person or everyone trying to onboard?

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You created the account via the API, right?

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Or are you using the older OAuth flow?

humble moon
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@forest matrix can you share a URL for us to reproduce with your exact OAuth flow? It is likely due to some default config on your account

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My guess is that they did not select a country at all because it's pre-selected because of the way you use OAuth, so seeing it directly will help

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yes please

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yeah you need to enable DMs

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or you can share a link in gist and then delete it quickly

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Otherwise share an example request id req_123 from your logs for me to look at whether my intuition is correct

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got it: do you have a link in Test mode

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I need a German phone number to verify otherwise so I can't get past it

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I tried with your Test ca_12345 and it works fine for me. I choose Germany and then get Germany as the address

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Let me try in prod

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Same, I tried in Test mode with a French number since I'm currently traveling here and I see France in the dropdown

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We're going to need more details to debug this unfortunately. Having the exact URL they are one, with the exact state value you provided and possibly their IP address would be helpful. We also need to clarify whether they already have a separate Express account maybe?

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sounds good