#nielsen_ach-duplicate

1 messages ยท Page 1 of 1 (latest)

lyric kilnBOT
#

๐Ÿ‘‹ Welcome to your new thread!

โฒ๏ธ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

โฑ๏ธ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

๐Ÿ”— This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1509977085672951990

๐Ÿ“ Have more to share? Add more details, code, screenshots, videos, etc. below.

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

limber wasp
#

nielsen_ach-duplicate

#

@serene burrow yes that BankAccount ba_123 is attached to a different Customer

#

unfortunately I can't really give you its id here, I have no way to verify your identity. Did you try searching for the id in the Dashboard to see if it comes up?

serene burrow
#

When I search for it in the inspector, it says No object was found matching the ID provided

#

And in our database that bank account is pointing to the that customer we tried in the setup intent. But that is the only relation we have.

limber wasp
#

use the search at the top

serene burrow
limber wasp
#

hum that's tricky

#

lookup customers by email address

serene burrow
#

Yea I've been at this for about an hour. Tried Sage, tried the shell

limber wasp
#

iot's on a different one with the same email

#

sorry I really can't just give you the id so we have to do those detective things to prove you own the account ๐Ÿ˜“

serene burrow
#

not sage. Sigma**. Let me see the email

#

No worries, I've always assumed IDs were account scoped as I've been asked to put the IDs in these chats before ๐Ÿ˜ƒ

limber wasp
#

yeah they are but it still feels like I'm leaking something without knowing who you are

serene burrow
#

Understandable

#

And I found it!

#

Same person

#

Weird, oh well. Time to figure out how this "desync" happened.

limber wasp
#

yay

serene burrow
#

Thank you very much.