#ds-dev_unexpected

1 messages · Page 1 of 1 (latest)

reef fogBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1509158468865495152

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

cold reef
#

hey there 👋 are you referring to the payment timeline when viewing a specific payment in the dashboard?

sudden wadi
#

hello, yes

#

I am referring to the visual timeline inside the Stripe Dashboard when viewing a specific PaymentIntent.

#

Our billing team looked at this specific timeline and pointed out that "3D Secure attempt failed" and "authentication_required" appear right before the successful capture. Because of this, they are concerned that our 3DS integration might be misconfigured or broken.

Could you please review this flow and confirm if everything is working as intended from Stripe's perspective?

cold reef
#

so technically it's true that there was a failed 3DS attempt, due to the way that your subscription creation call requested 3DS authentication

but then 3DS was successfully completed right afterwards, and the payment succeeded

#

so yes, this is safe to ignore, since the payment went through and was successfully authenticated with 3DS

sudden wadi
#

That explains it perfectly, thank you!

Just one quick follow-up question so I can fully explain this to our billing team: why does this timeline sequence only appear for some transactions and not all of them?

Are some subscription creations bypassing that initial server-side 3DS trigger, or does it depend on the customer's bank card type?

cold reef
#

no worries! if you can share an example of a payment that has a different timeline sequence I'd be glad to take a look and check what the difference is

sudden wadi
#

give me a minute plz

reef fogBOT
sudden wadi
nova bolt
#

👋 Hi there! I'm taking over for my colleague. Let me take a look

sudden wadi
#

Hi! Thanks for jumping in. Take your time to review the logs and history above. Let me know what you think! 😊

nova bolt
#

Thanks for the example. What does the timeline look like on the Dashboard for that one?

sudden wadi
#

timeline looks good on last examples

nova bolt
#

Yeah, I don't see any clear difference between the two scenarios.

sudden wadi
reef fogBOT
sudden wadi
#

Hi @vivid lake 👋 Thanks for joining the thread! Looking forward to your insights on why this flow happens only for certain transactions.

vivid lake
#

Hey! Taking over for my colleague. Let me catch up.

sudden wadi
#

Hi there! No problem at all, thanks for taking over. Take your time to catch up on the history above. Let me know what you find! 😊

vivid lake
#

I think this is a display issue in Dashboard, I invite you to reachout to Stripe Support, they handle Stripe dashboard questions/issue better than us

#

this channel is for technical integration questions mostly