#gordon-macmaster_react-native-terminal-app-reject-pax-app-store
willow depotBOT
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open totem
Hi there,
We don't really know anything about Pax App store. Not sure if we can help here but still happy to look at this as much as possible.
ionic warren
Thanks!
Yeah, I'm just trying to figure out why something like this might be thrown since i'm on the latest sdk version
Let me know if my submission made sense or if I can provide any more info
open totem
Yeah I am trying to make sense of what I am seeing. What I already can tell is that
com/visa/vac/tc/emvconverter/Utility.java
com/visa/vac/tc/emvconverter/ODA.java
are not Stripe files, but part of the Visa VAC TTP. which is just bundled within our SDK. Nothing we have direct access to.
But I am still looking
So, I don't really come to a meaningful conclusion here, but what I can offer is to move this conversation to email and reach out to the product team so they can investigate.
If that works for you, you would receive a DM with insutrctions on how to open a support ticket that lands directly in my team. I can grab it and reach out to the product team and maybe/hopefully can resolve this?
ionic warren
Sure, workes for me!
open totem
Ok, you should receive a DM any moment.
Can you also share the information from your package.json file with me so I can forwward the information of all relevant SDK versions etc.?
willow depotBOT
Hello @ionic warren, we have sent you a direct message, please check it at https://discord.com/channels/@me/1508943993247891557
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
open totem
you can share it here
open totem
Yes that is expected.
ionic warren
I'm not seeing an option to create a ticket
open totem
I already have the ticket in my queue. acct_1MqNndKA7JDnUlfh is correct account ID?
ionic warren
Yes, that's correct!
open totem
Ok great. As I said, I will forward the issue you are facing to the product team for the react native terminal SDK and we will get back to you as soon as possible.
ionic warren
Great, thanks for the help
open totem
In the meantime, have you already tried to appeal the rejection from PAX?
ionic warren
Will keep an eye on my email
Yup, we have. So far they're saying "no exceptions"
But trying to escalate
open totem
Argh, of course. Well hopefully escalation leads to more success. However, hopefully we can help resolve this one way or another. You'll defintely hear from us.
ionic warren
Thank you!
open totem
No problem. Always happy to help.