#aeo_api
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acoustic thicket
Hi there! I'm sorry, but we don't know much about reporting in this server. I'll have a quick look and see if there is an obvious answer that explains this in our changelog or something like that, but otherwise you'll need to talk to support to get help with reports
digital wraith
i figured that was going to be the answer... i thought I would try here first, normal support is "slow"
acoustic thicket
Yeah, I know, which is why we usually try to figure it out if there's a even a chance we might be able to get you an answer
digital wraith
i wish it would have been in one of the reporting api's instead of that monthly csv download file from the dashboard... then at least it would be more in your wheelhouse... but alas.. here we are.
i don't believe that file is available as a report, but maybe you can double check... and make sure there is no other way to retrieve the data in there?
acoustic thicket
"the data" meaning your Radar fees?
acoustic thicket
I would assume it is available on a Balance Transaction that results from the Charge, but there are also modes of being billed for Stripe fees (asynchronously) where that breaks down because async fees don't get populated on the BT at all
digital wraith
these are mostly platform fees that get applied at the 1st of the month, i'm tracking radar, loss liability, other fees, and payout fees
acoustic thicket
Which is painful for developers because someone in management could sign a contract that onboards your Stripe account to async fees and then you would stop seeing Stripe fees on the BT and not know why 😬
Ah gotcha. I don't think I'm familiar enough to really help and you'll ultimately need to reach out to support. If you tell them you spoke to us on discord and we said you needed Stripe support, that may help speed your journey
digital wraith
ok, thanks for the time.