#brandan_unexpected
pulsar baneBOT
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tepid drum
Worth noting, in our test mode there is no option for bank in the payment sheet, but only once we went through to Beta which used our live keys did this bank option show up
hidden patio
Hello! You are correct that automatic payment methods should choose what to display based on your dashboard configuration. Can you please share a request ID and screenshot so I can look into why you're seeing bank as an option? And do you have Link enabled? I suspect this is actually Link Instant Bank Payments: https://docs.stripe.com/payments/link/instant-bank-payments
tepid drum
It does look like link is enabled 'on by default'
Is there a reason that would not show in test mode but does in live mode, on the payment sheet?
hidden patio
Hmm, can you please provide your account ID for me to investigate?
tepid drum
This is the link configuration in case that is helpful
Would you like the connect account id or the parent account?
hidden patio
Both would be great!
tepid drum
parent account: acct_1877xALYd4sH4AhM
we have many connect accounts, so not sure if that would be helpful. Also assuming there is something that needs adjustment could you provide the instructions so that I can review them with our team before any changes are made. We would need to get business approval before any changes are made. We are just trying to understand why we'd be seeing this at the moment
Appreciate your help investigating this!
hidden patio
Gotcha, that makes sense! Always happy to help 🙂
Do you also have an example request or Payment Intent ID for when you saw the bank option?
tepid drum
this is for my user in our live mode.
Request ID: req_yQmCsuIqNI6k7a
here is an image of what I see in the payment sheet for that request ID
hidden patio
Apologies for the delay while I responded to a few other threads!
pulsar baneBOT
neon slate
hello! fyi i'm taking over for jazz - i agree that this looks like link instant bank payments, let me triple check a few things though
tepid drum
Thanks!
We just noticed that in another connect account when we open the sheet we do NOT see the bank option and both the connect accounts have the same setup in terms of payment method options (ie link is enabled in both connect accounts). Only cards, apple/google pay, and link pay are enabled but we get different behavior in the two connect accounts. I will send the request id for the other connect account where we see different behavior
neon slate
looks like these are direct charges, and instant bank payments have additional requirements before they are enabled per account, outlined here
https://docs.stripe.com/payments/link/instant-bank-payments#eligibility
so yes this is definitely link instant bank payments, and disabling link for the payment method configurations you're using is the only way to get rid of it. i should say that it offers credit card like settlement speeds and fees so most people prefer to leave it on since it just gives people more payment options, but if you really want to disable it entirely then turning off link would be the way
tepid drum
If this is used, how does this get setup for a user? is it effectively setting up a debit card? or is it actually getting bank information, ie account #, routing # etc. We require cards to be able to charge usage fees, stolen product fees etc.
This is new to us as we didn't see it in test mode so we are trying to understand the implications of leaving it on. Thanks!
neon slate
it collects bank account details, from a user's perspective it would look much like the US Bank Account option
tepid drum
Okay, this should give us the info we need. Thanks for the help!!