#nhi-nguyn_api

1 messages ¡ Page 1 of 1 (latest)

spark lilyBOT
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uncut robin
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If you can share an example pi_xxx ID that you've disputed I can check!

wet loom
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we configure that controller.losses.payments = "application" and controller.fees.payer = "application"

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ok let me find

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Payment ID is pi_3TZ6wJLTRZ0zOL8o1fFOAmDp

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Dispute ID is du_1TZ6wMLTRZ0zOL8oXjTA31GA

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i ask about the time when my platform balance will be deducted countered fee or dispute fee

uncut robin
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Yeah I'm not really sure. Don't see a fee for the dispute. This is not really a question for us, you should ask support

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Normally I'd expect the fee to be debited immediately on submission of the dispute:

The fee for receiving a dispute is deducted from your account balance when a cardholder initiates a dispute

How disputes work

A dispute occurs when an account owner contacts their bank to contest a payment to you. Understand the complete dispute process from early warnings and inquiries through formal chargebacks, evidence submission deadlines, and final decisions.

wet loom
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yes i also think as the same as you

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but actually i cannot check on the dashboard about the fee

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and the time happened

uncut robin
wet loom
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I don't know what wrong with my configure

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okay

uncut robin
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There's nothing wrong with your account configuration from what I can see. There's just no fee for the dispute when I look and I don't know why

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Can see this on the associated balance transaction (txn_1TZ6wMLTRZ0zOL8okeE7Cx4t):

{
      available_on: 
1779840000
,
      created: 
1779271286
,
      net: -4499,
      currency: "usd",
      source: "du_1TZ6wMLTRZ0zOL8oXjTA31GA",
      reporting_category: "dispute",
      fee_details: [],
      amount: -4499,
      status: "pending",
      balance_type: "payments",
      object: "balance_transaction",
      id: "txn_1TZ6wMLTRZ0zOL8okeE7Cx4t",
      exchange_rate: null,
      type: "adjustment",
      description: "Chargeback withdrawal for ch_3TZ6wJLTRZ0zOL8o1mqRzB7E",
      fee: 0,
    },
wet loom
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you also think that it should be have dispute received fee there, right ?

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because we accepted and closed this dispute so it should happen

uncut robin
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Yes I would expect a fee. But as I said this is not really our domain, so speak with support

wet loom
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right ??