brian-johnson_api | Stripe Developers | Page 1

delicate daggerBOT May 19, 2026, 3:23 PM

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ocean rock May 19, 2026, 3:28 PM

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hi there, looking into this now

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can you check the dashboard setting mentioned in this doc? this appears to be a Custom account, which doesn't require collecting external bank account by default

lethal shore May 19, 2026, 3:31 PM

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Yep - checking

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Yep - I bet that is it

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checking

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OK I have updated the setting - will take me a bit to get setup again to retest

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will update you in a bit - thank you

ocean rock May 19, 2026, 3:34 PM

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sure thing, hope that resolves it!

lethal shore May 19, 2026, 3:40 PM

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That didn't work but I wonder if I need to enable this option

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I have a feeling yes...

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turning that on and testing

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Yep I believe that is it

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thank you so much for your help - wouldn't have thought to look in the dashboard settings for that

ocean rock May 19, 2026, 3:42 PM

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excellent, glad that worked

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