#ben-white_api
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solemn sable
FWIW, this may be more appropriate for #Dashboard but I wasn't sure if it's a dashboard config or API config issue.
And to be clear, this issue is coming up in test sandbox -- we're not ready to release our prototype into prod, so perhaps that's at stake?
obtuse mountain
hi there, looking into this now
solemn sable
Our org is "News Revenue Hub".
But the payment is for a connected account
Would expect to see "DEV-6705" for the org name in this instance. And in the microdeposit emails, that is in fact what we see.
obtuse mountain
if you go to https://dashboard.stripe.com/test/settings/financial-connections, do you see a checkbox labeled "Display connected account name"? if so, try that and see if that changes it
solemn sable
let me check - one sec
So in test mode, i see that checkbox, but it's grayed out, and overall appears that in test mode those settings can't be changed.
In not test/not sandbox, I see that.
So i don't have high enough permissions, but looks like even I did it can't be edited.
sorry I mispoke about being able to see it in test mode -- that was when i was logged in as a "dummy" connected account I set up
obtuse mountain
hmm interesting, for me it appears directly under the Business name in my sandbox
sorry I mispoke about being able to see it in test mode -- that was when i was logged in as a "dummy" connected account I set up
ah ok. I believe this would be the appropriate setting to use in order to change the business name in the modal for direct charges. I'm seeing similar issues resolved through this setting
solemn sable
fwiw, this is an example URL where I don't see same as you for sandbox: https://dashboard.stripe.com/acct_1TWKLpB09JXgQfpV/test/settings/financial-connections
i wonder if it's possible this is because we had a long standing test env before the concept of sandboxes was introduced. Perhaps our test environment is not the same as a sandbox?
obtuse mountain
possibly, we're not super familiar with the dashboard on this server. if you're not seeing that setting I think you'll need to write in to Stripe Support to get assistance with enabling this https://support.stripe.com/?contact=true
solemn sable
might i also try the #dashboard discord channel??
obtuse mountain
I'm actually not familiar with that one! my team just staffs the #dev-help channel, where did you hear about #dashboard?
solemn sable
my bad. i thought when i clicked on "dashboard" button from #help i'd get taken to #dashboard-help but that was wrong assumption. it tells me to go to same link you shared. thanks for your help.
obtuse mountain
ahh gotcha, thanks for the clarification