#saintnz_api
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hello! Sorry, but this isn't possible if you want the subscriptions to stay in status: "incomplete" after 23 hours
No workarounds?
there are no workarounds ๐
Thanks. Do you know why this has been baked in as a rule?
I don't know the full context off the top of my head for this decision right now, but if you want to know, you can write in to Stripe Support and we can try to see if we can find the reason for why we limit this to 23 hours
How do I do that? Is there an email address?
Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.
Cool. I will do that. By the way, the expiry appears to not happen if we force a $0 first invoice on the sub. We do it by adding a 1 minute trial period. Any issues you can see with us doing that?
You're welcome to do a 1-minute trial period, and I don't foresee any issues with that approach. Just keep in mind that the expiry isn't triggered because the invoice doesn't require a first time payment and hence has no "incomplete" state.
I'd strongly recommend testing it what you're planning to do to make sure it aligns with your business requirements and to catch any edge cases you may need to handle. In case you haven't seen this yet, you can use test clocks to mimic the passing of time : https://stripe.com/docs/billing/testing/test-clocks
We are using test clocks. That is a great feature. Will do as you say and test. Thanks!