mrn0body_api

[rare pilot]

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[gray igloo]

Sometimes a payment was uncaptured which produced a similar issue but that i could have just simply cancelled but for this it seems kind of out of my reach.

[coarse siren]

Is it possible they have more than 1 customer in Stripe? I only see 1 payment intent for that customer

[gray igloo]

from the screenshot he provided its all related to that one card, payment and email etc

the odd thing is on his Bank app both charges share the same transaction ID

and both are in "processing"

just trying to prevent a dispute happening

[coarse siren]

Oh it's probably just his banking app then

Since you did a separate auth and capture

Likely one will clear and then the other will settle

[gray igloo]

Yea i figured but the user is quite the unpatient type and is blaming me for it 😄 but thanks for confirmation

thanks