#ibi_unexpected

1 messages ¡ Page 1 of 1 (latest)

glacial agateBOT
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stuck cargo
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This is our Stripe account ID: acct_1ScgjTDLVbNd5l0Q

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Hi there,

Thank you for your follow-up on the iDEAL activation issue. I understand this matter has been bothering you for quite some time.

After extensive consultation with our payment partners at iDEAL, I regret to inform you that they have declined your account for iDEAL activation. According to their assessment, your business falls outside their current risk appetite parameters.

I pushed for more specific details about their decision, but iDEAL does not disclose their detailed reasoning due to their internal policies. This decision is made directly by iDEAL rather than by Stripe, and we don't have the ability to override their determination.

I know this isn't the outcome you were hoping for, especially after seeing that Hong Kong is listed as a supported location. While geographic eligibility is one factor, payment methods like iDEAL also apply additional risk assessment criteria that may result in certain businesses being declined.

Best regards,
Mike

exotic lagoon
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We cannot help with questions relating to PM activation I'm afriad, support is your best channel for that

stuck cargo
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Can you forward my message to them? Or do you know someone i can consult with about this matter?

exotic lagoon
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I'd assume you have an ongong email thread with 'Mike'? If so, that is the best medium. Otherwise, https://support.stripe.com

Discord is only for integration/API related Qs, we can't help with account stuff I'm afraid

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glacial agateBOT
stuck cargo
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@uncut gale would you be able to help me with this matter?

uncut gale