#kaka_api
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void jolt
hello! Give me a while to take a look
hmmmm, I can see we sent that same statement descriptor to the issuer as well. If it's just a single customer, then it's highly likely, it's how the issuer chooses to display the statement descriptor. Have you seen any other customers who are using cards from a different bank report the same issue?
radiant river
We just happened to see one user's screenshot. We didn't check all users.
void jolt
hmmm, actually, I think this needs further investigation. Can you write in via the DM I'm going to send to you? We'll get back to you via the ticket once we have an update.
radiant river
Another transaction descriptor for the same user is Everful, with no suffix.