nadiya_best-practices | Stripe Developers | Page 1

weary gustBOT May 8, 2026, 4:43 AM

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tall hull May 8, 2026, 4:51 AM

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Sounds like you want Direct Charges to make the clinic as the merchant of record, and bears the fess/refunds/disputes

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However Direct Charges work with Standard Account, not Express Account

stable relic May 8, 2026, 4:53 AM

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i see, we were told by the sales team that, we cannot use standard account, and we should use connect express or custom (because of prescription based service app)

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https://docs.stripe.com/connect/charges#direct

Understand how charges work in a Connect integration

Learn about the three types of charges that a Connect integration can use for its connected accounts.

tall hull May 8, 2026, 5:21 AM

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But express/custom doesn't have Dispute management via their Dashboard, so you are still responsible for Dispute

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There are more disadvantage, and really if you want the CA to be merchant of record, you should go down the path of Standard Account

stable relic May 8, 2026, 5:24 AM

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ok, understood.
but how about customer accounts? where should i create it? platform or in their connected account?
btw, customers are independent to each clinic, and they do not share customers within different clinic.

#nadiya_best-practices