#jorge_code
knotty vineBOT
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- jorge_code, 13 hours ago, 28 messages
- jorge_code, 14 hours ago, 4 messages
mellow root
Before I was asked for a terminal id, now I have it
prime crater
hello! juggling a few other threads atm but will look at this in just a bit
mellow root
tml_F2v9CwvEwL9J1p
tmc_test_61R7CDkcDDgaMhEht41J8ayGLy3ooOf2
prime crater
hmm it looks like this is a location ID, not a reader ID
reader IDs start with a tmr_ prefix:
https://docs.stripe.com/api/terminal/readers/object
we can also look up the necessary details from a serial number
let me run through the older threads real quick to make sure i don't ask any questions you've already answered
mellow root
alright
prime crater
it also looks like in the last case we sent you a message to create a support case, did you already do that?
prime crater
ok, i can send you another DM to create a case and then if you can dig up the tmr_ ID or a serial number we can go from there, is that ok with you?
mellow root
okay
knotty vineBOT
Hello @mellow root, we have sent you a direct message, please check it at https://discord.com/channels/@me/1501413606019829790
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.